Solved Error message 404 user unknown

[gorbros]

Good day all. I have 3CX ver 15 running on Windows 10. Recently I cannot make make outside call. Ran Firewall and result OK

I can receive both internal and external calls. Checked event log and shown ERROR MESSAGE 404 USER UNKNOWN. Any suggestion.

SIP Server/Call Manager ID: 12294
Call or Registration to 3653897@(Ln.10001@TG200) has failed. 192.168.1.103 replied: 404 User unknown.; from IP:192.168.1.103:5060

 

[GiannosC_3CX]

Hi gorbos,

As far I can see your try to call number 3653897 through trunk 10001 and device with IP address 192.168.1.103 replies "404 User unknown". Could you please clarify who is this IP Address?

 

[gorbros]

The IP address 192..168.1.103 is assigned to a Yealink IP Phone

 

[GiannosC_3CX]

Hi gorbros,

Could you please send us the whole call flow? Also please hide sensitive information (wan address etc..).

 

[gorbros]

Giannos,

Thanks I got it working again. I removed the Sip Trunks setting and created a new one and its up. Thanks

 

[GiannosC_3CX]

Dear gorbros,

Glad to hear the issue is resolved.