Solved Error occurred when calling ERP server

[ojj551]

I get this error when I try to configurate the 3CX system V15 after the installation

 

[YiannisH_3CX]

Hello there,

Have you tried an nslookup to erp.3cx.com? Can you reach it correctly?
Is there DPI enabled on the firewall?

 

[Kenoath]

I'm getting exactly the same error trying to install locally on Windows 7 machine. It initially comes up after the console credentials screen, then again after the FQDN screen. At the next screen you cannot select a domain from the drop down preventing the next step. I'm guessing this is linked to the error.

nslookup comes back with non authoritative 151.80.125.67 which I think is right?

Also tried this with firewall completely off.

Any ideas? Thanks

 

[Kenoath]

Ok so it looks like an issue with my W7 machine. I noticed it would verify the serial number almost instantly which seemed odd so I put a dodgy serial in and it still went to the next step. I installed the server on my W10 laptop with bad serial just to see and it rejected it straight away. I'll keep digging.

 

[YiannisH_3CX]

Hello there and thank you for the update,

Please try the following on the win7 machine:
Make sure your machine is up to date with all windows updates.
Please un-install, set preferred DNS as 8.8.8.8 in your network adapter, perform an ipconfig/flushdns and try again.
Make sure windows firewall is off and no antivirus is present on the machine.

If this doesn't work send me a PM so we can have a closer look at it

 

[viperrwk]

Watching this thread carefully as I am having the same problem - Win7 machine running in Hyper-V having ERP issue.

viperrwk

 

[viperrwk]

Hello there and thank you for the update,

Please try the following on the win7 machine:
Make sure your machine is up to date with all windows updates.
Please un-install, set preferred DNS as 8.8.8.8 in your network adapter, perform an ipconfig/flushdns and try again.
Make sure windows firewall is off and no antivirus is present on the machine.

If this doesn't work send me a PM so we can have a closer look at it

Just to close out my issue.

This is exactly what I did though I also installed and updated all the prerequisites (Visual C++ and .NET) before attempting the 3CX install. Once everything was up to date everything installed and worked as expected.

My only frustration now is that I moved from 3CX v11 which supported multiple simultaneous SIP trunks and the v15 PBX version does not <sigh>.

Thanks anyway.

viperrwk

 

[ojj551]

Hello everyone thank your for help, I have a Windows License validated, I did install Net Framework 4.6.1 & Visual C++ . I have all Updates for my windows 7.
Also I did change the default DNS for a 8.8.8.8 (primary) 8.8.4.4 (secondary).

But I got the same result. Error occurred when calling ERP server

 

[ojj551]

Hello there,

Have you tried an nslookup to erp.3cx.com? Can you reach it correctly?
Is there DPI enabled on the firewall?

This is the result for a nslookup
i

 

[YiannisH_3CX]

Hello there,
Can you please go to 3cx.com and download the new installer for SP4 and try again as it is pointing to a different activation server. Let us know if that works

 

[ojj551]

V15 SP4 is beta,I download and used installer Version 15.0.6093.0, before used V15.0.59381.0, but I got the same error.

I try to config from command line but I got this Error:

 

[YiannisH_3CX]

Please make sure that your machine has full windows updates installed and if you have a local update server select get updates from microsoft and see if there are additional updates for you to install. Try that and let us know of the results.

 

[ojj551]

I fix the Microsoft Update in the machine and I did install all updates, I did retry to install 3cx, but I got the same result

 

[YiannisH_3CX]

I have sent you a p.m.

 

[ojj551]

I did retry to install 3CX, but before that I did install Visual Basic C++ redistributable 2010. With this procedure I got a good result, my Installation and config is Ready.

Thanks you for the help.