error when using DNS name on 3CX VoIP Client registration

[arvine]

When 3CX VoIP Client registers using IP address, everything works fine but when 3CX VoIP Client registers under 3cx.companyname.com (DNS name) – IT CAN ACCEPT CALLS BUT CANNOT MAKE CALLS.. What do you think is the problem? Can someone help me?


Logs for additional Information:


When Trying to make a call – does not work if registered as 3cx.companyname.com

11:56:12.478 [CM302001]: Authorization system can not identify source of: SipReq: SUBSCRIBE #any-dn#@3cx.companyname.com:5060 tid=c736367182517351 cseq=SUBSCRIBE [email protected]:5070 / 1 from(wire)
11:56:12.337 [CM504001]: Ext.1004: new contact is registered. Contact(s): [sip:[email protected]:5066;transport=udp/1004]
11:56:11.806 [CM503008]: Call(386): Call is terminated
11:56:11.806 [CM502001]: Source info: From: "3CXPhone"<sip:[email protected]:5060>;tag=b033d65c<sip:[email protected]:5060>
11:56:11.806 [CM503013]: Call(386): Incoming call rejected, caller is unknown; msg=SipReq: INVITE [email protected]:5060 tid=567232220b68e16c cseq=INVITE [email protected]:5070 / 2 from(wire)
11:56:11.712 [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.6.178:5070;branch=z9hG4bK-d8754z-0b2fed53894c2d08-1---d8754z-;rport=5070
Max-Forwards: 70
Contact: <sip:[email protected]:5070>
To: <sip:[email protected]:5060>
From: "3CXPhone"<sip:[email protected]:5060>;tag=b033d65c
Call-ID: ZjgwMjIxYTQ1NWVmNjM1Y2RhNjFlNDk1YWYxNWVlMzM.
CSeq: 1 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO
Supported: replaces
User-Agent: 3CX Phone 7.0.4526.0
Content-Length: 0
11:56:11.712 [CM302001]: Authorization system can not identify source of: SipReq: INVITE [email protected]:5060 tid=0b2fed53894c2d08 cseq=INVITE [email protected]:5070 / 1 from(wire)


When Accepting a call - works if registered as 3cx.companyname.com (but for the one called only)

12:04:54.212 [CM503008]: Call(388): Call is terminated
12:04:54.196 [CM503008]: Call(388): Call is terminated
12:04:51.774 [CM503007]: Call(388): Device joined: sip:[email protected]:5070;rinstance=540bda4861dfcbf8
12:04:51.759 [CM503007]: Call(388): Device joined: sip:[email protected]:5060
12:04:49.696 [CM505001]: Ext.0917: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX VoIP Client;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Phone 7.0.4526.0] Transport: [sip:192.168.5.19:5060]
12:04:49.680 [CM503002]: Call(388): Alerting sip:[email protected]:5070;rinstance=540bda4861dfcbf8
12:04:49.133 [CM503004]: Call(388): Calling: Ext:Ext.0917@[Dev:sip:[email protected]:5070;rinstance=540bda4861dfcbf8]
12:04:49.133 [CM503010]: Making route(s) to <sip:[email protected]>
12:04:49.118 [CM505001]: Ext.5278: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA922-6.1.3(a)] Transport: [sip:192.168.5.19:5060]
12:04:49.102 [CM503001]: Call(388): Incoming call from Ext.5278 to <sip:[email protected]>

 

[Vali_3CX]

Hi arvine

arvine, Voip Client is no longer supported since December last year. Sorry for inconvenience.
Regarding issue, generally in cases of DNS resolution problems, use IP address instead of name.


Regards
vali

 

[arvine]

are there no other ways that i can use DNS name instead of IP address? thanks

 

[Vali_3CX]

are there no other ways that i can use DNS name instead of IP address? thanks

Hi
The old Voip Client lacks this feature, not resolving names. The new Voip Phone allow this feature, but it doesn't provide the "presence" list.
Regards
vali

 

[arvine]

Hi arvine

arvine, Voip Client is no longer supported since December last year. Sorry for inconvenience.
Regarding issue, generally in cases of DNS resolution problems, use IP address instead of name.


Regards
vali

Can you provide an official link to the documentation or any write ups saying that it is no longer supported? cheers~ thanks

 

[Vali_3CX]

Can you provide an official link to the documentation or any write ups saying that it is no longer supported? cheers~ thanks

Sure
http://wiki.3cx.com/downloads

There is a category, "End-of-Life" products.

Regards
vali

 

[rllaneis]

are there no other ways that i can use DNS name instead of IP address? thanks

Hi
The old Voip Client lacks this feature, not resolving names. The new Voip Phone allow this feature, but it doesn't provide the "presence" list.
Regards
vali

hi just wondering, what do you mean by new voip phone? is this a hardware phone or software phone?

do you have a link on what software phones are supported by 3cx now? because in our company we use the 3cx voip client, and as it is no longer supported as you say, we need a replacement to it

 

[Vali_3CX]

hi just wondering, what do you mean by new voip phone? is this a hardware phone or software phone?

do you have a link on what software phones are supported by 3cx now? because in our company we use the 3cx voip client, and as it is no longer supported as you say, we need a replacement to it

Hi

The 3CX Voip Phone is our official softphone - the replacement of our old Voip Client, which has been discontinued.
However, few advices for you:
- unlike Voip Client, it does not provides the "presence" list.
- it is much easier to configure but, if you plan to tunnel-connect it to a PBX less than 7.1, do not use it (tunnel audio protocol has been updated/changed).
- if you have a Voip Client installed, you may install the Voip Phone on the same machine, it doesn't conflict, excepting if you explicitely require same port.

You may download it here
http://www.3cx.com/downloads/3CXVoIPPhone3.msi

Regards
vali