Eta on solution for makecall using external as origin.

[hostedcommza]

Good day

Just want to find out if there is update for the makecall using external number as origin.

Updated to v20 and have complex outbound dialer with json api calls and custom crm databse connections.

This is outbound call center and while i can swop the origin and to around. The agent will be on hold for alot of dead calls.

Is there a eta for the fix or must i downgrade back to v18 in the meantime.

Thank you

 

[edossantos_sipcaller]

Hello @hostedcommza,

If you need an immediate fix, then you should downgrade to v18. However this is a short term solution, you will need to move to v20 eventually, for security reasons and to stay up to date with the system.

Another option that you can consider is SIP Caller, a cloud based outbound call dialer that can be easily integrated with 3CX. SIP Caller can make outbound calls to the external number first, and also it can automatically detect if the answering endpoint is a human or an answering machine, so it only transfers to your agents calls connected to real people. This feature by itself will pay for the service, if you consider the raise of productivity of your agents, that will not have to deal with answering machines.

Let me know if you want to give it a try.