- Joined
- Jan 6, 2017
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Hi,
Apologies if this has already been answered - I had a look but couldn't find anything.
I've integrated 3CX with our Exchange 2013 on prem server via the instructions here: https://www.3cx.com/docs/manual/pbx-crm-integration/
The integration and impersonation works.
I set a couple of test meetings up in my calendar and my status changed to 'Away' in 3CX as expected. However it didn't revert back to Available after the meeting finished. Is this by design or something not working? Is this something I can set globally rather than users having to do this themselves?
Additionally, is it possible to change the status mappings for Exchange <-> 3CX? We insert teacher's lessons in to their Exchange calendars as 'busy'. People tend not to use 'Working Elsewhere' here so would prefer Busy to map to DND.
Thanks.
Apologies if this has already been answered - I had a look but couldn't find anything.
I've integrated 3CX with our Exchange 2013 on prem server via the instructions here: https://www.3cx.com/docs/manual/pbx-crm-integration/
The integration and impersonation works.
I set a couple of test meetings up in my calendar and my status changed to 'Away' in 3CX as expected. However it didn't revert back to Available after the meeting finished. Is this by design or something not working? Is this something I can set globally rather than users having to do this themselves?
Additionally, is it possible to change the status mappings for Exchange <-> 3CX? We insert teacher's lessons in to their Exchange calendars as 'busy'. People tend not to use 'Working Elsewhere' here so would prefer Busy to map to DND.
Thanks.
