Exclusion on Wallboard

[guillaume-var]

Hi!

We just migrated from a Mitel system to 3CX recently and it's been so far really great!

Our manager monitor the Wallboard for the agents but there is a lot of Abandonned calls. In each of our Reports we exclude 30 seconds or less calls, is there a way to setup the Wallboard with the same 30 seconds exception?

Thanks!

 

[VoIPTools]

No, an abandoned call (by 3CX's definition) is ANY call that is not answered in the queue for any reason. If you would like a customized wallboard, we have many, many customizable Wallboards to choose from. And if none of our existing wallboards meet your needs, we can build exactly what you need.