Extension - Call Forwarding V20

[Saqqara]

Hello

On V18, call forwarding we where able to forward externals call to a queue if the call was not answered.

In V20, it does not have this option



Extension number only showns extensions - no queues, ring groups.

How can we forward the call to a queue or ring group

 

[NicholasP_3CX]

A Queue is considered to be a system extension

 

[Saqqara]

Hello

I do not see the queue under System Extensions, only 666 and 700

 

[Saqqara]

Found the solution - would say this is a bug

Under System - had to untick 'Hide system extensions **** from 3CX apps company phonebook



After unticking the above, was able to select the queue under system extension