Extension not listed in Management Console

[alerti.support]

In past i deleted an extension but for some reason it still locked (extension number and showing in other sections like Inbound Rules and others).

Anybody have idea to know if this is an inconsistency or failure? I have to clean this extension to stop showing for others users and unlock the extension number.

 

[eddv123]

This maybe in relation to your console access level, there have been some changes in v16.

So now if as a user-extension you have elevated rights, you can manage users below your elevation level only.

If you need to be able to manage everyone then you need to be at the highest lever (logging in as a PBX admin rather than a user extension).

 

[YiannisH_3CX]

Also make sure that the extension number is not allocated as a ring group, queue or fax extension which will make it not visible in the general extensions list