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Extension Number not showing in SIP info

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rsatj

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Hi I have a Patton 4114 working for calls into 3CX however when I make calls from the 3CX I have set up the Patton to use outgoing ports based on extension .i.e. the extension number will dictate the Port to use however this will not work since the Extension Number is not showing in the SIP info what is showing is the Extn Name as shown below. How can we change this so that the Extn number is sent instead of the name "NOC" -

06:50:20 SIP_TR> [STACK] < 324 Stack: from 172.16.255.100
ACK sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 172.16.255.100:5060;branch=z9hG4bK-524287-1---0290423aebaa8f00;rport
Max-Forwards: 70
To: <sip:[email protected]:5060>;tag=3362700767
From: "NOC"<sip:172.16.255.100:5060>;tag=e0a8175c
Call-ID: ek2rcc_tHL-1X4TOUiQ1RQ..
CSeq: 1 ACK
Content-Length: 0



06:50:20 CR > [switch] Routing-Lookup:
06:50:20 CR > Execute all entries in table IF_SIP-precall-service
06:50:20 CR > Find best-matching calling- entry in table RT_from_SIP_Extensions
06:50:20 CR > 00: Prefix Expression: calling-e164 of does not match ^(?:121)
06:50:20 CR > NO MATCHING ENTRY
06:50:20 CR > Lookup result: Route not found (no route) (timeout=0)
06:50:20 CC > [EP router-00dfeda8] NO ROUTE FOUND
06:50:20 CC > [EP router-00dfeda8/incoming] Drop call 0132b538
06:50:20 CC > [EP router-00dfeda8/incoming] Set call-leg property: Cause -> No route to destination
06:50:20 CC > [EP router-00dfeda8/incoming] Set call-leg property: State -> RELEASED
06:50:20 CC > [EP IF_SIP-012a4fa0/active] Set call-leg property: State -> RELEASED
06:50:20 SIP_TR> [STACK] > 472 Stack: to 172.16.255.100
 
Tried to setup outbound caller ID ?
1675765264484.png
 
CLI is fine I need to change the SIP info being passed from 3CX to the Patton as follows -

Currently the From info is showing the name "NOC"<sip:172.16.255.100:5060>;tag=e0a8175c I need to send the extension number instead of the name

06:50:20 SIP_TR> [STACK] < 324 Stack: from 172.16.255.100
ACK sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 172.16.255.100:5060;branch=z9hG4bK-524287-1---0290423aebaa8f00;rport
Max-Forwards: 70
To: <sip:[email protected]:5060>;tag=3362700767
From: "NOC"<sip:172.16.255.100:5060>;tag=e0a8175c
Call-ID: ek2rcc_tHL-1X4TOUiQ1RQ..
CSeq: 1 ACK
Content-Length: 0
 
rsatj said:
SIP info
Click to expand...
is it "SIP info" or "SIP INVITE"
difficult to understand looking at minimal log.

I have done this scenario with Patton multiple times ant it works!
 
172.16.255.101#debug fxo
172.16.255.101#debug ccfxo
172.16.255.101#debug call-router
172.16.255.101#debug call-control
172.16.255.101#debug context sip-gateway transport
172.16.255.101#debug context sip-gateway error06:50:20 SIP_TR> [STACK] < 864 Stack: from 172.16.255.100
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 172.16.255.100:5060;branch=z9hG4bK-524287-1---0290423aebaa8f00;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>
From: "NOC"<sip:172.16.255.100:5060>;tag=e0a8175c
Call-ID: ek2rcc_tHL-1X4TOUiQ1RQ..
CSeq: 1 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE, UPDATE
Content-Type: application/sdp
Supported: replaces, timer
Content-Length: 345

v=0
o=3cxPS 16378834144198656 10684108669714433 IN IP4 172.16.255.100
s=3cxPS Audio call
c=IN IP4 172.16.255.111
t=0 0
m=audio 5012 RTP/AVP 0 8 9 18 101
a=sendrecv
a=rtpmap:0 PCMU/8000
a=ptime:20
a=rtpmap:8 PCMA/8000
a=rtpmap:9 G722/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15

06:50:20 CC > [EP IF_SIP-012a4fa0/active] Set call-leg property: Network -> GW_SIP/172.16.255.101
06:50:20 CC > [EP IF_SIP-012a4fa0/active] Set call-leg property: E164-Number ->
06:50:20 CC > [EP IF_SIP-012a4fa0/active] Set call-leg property: URI -> sip:172.16.255.100:5060
06:50:20 CC > [EP IF_SIP-012a4fa0/active] Set call-leg property: Type-Of-Number -> Unknown
06:50:20 CC > [EP IF_SIP-012a4fa0/active] Set call-leg property: Numbering-Plan -> Unknown
06:50:20 CC > [EP IF_SIP-012a4fa0/active] Set call-leg property: Presentation-Indicator -> Presentation allowed
06:50:20 CC > [EP IF_SIP-012a4fa0/active] Set call-leg property: Screening-Indicator -> User provided, not screened
06:50:20 CC > [EP IF_SIP-012a4fa0/active] Set call-leg property: Diversion-Presentation-Indicator -> Presentation allowed
06:50:20 CC > [EP IF_SIP-012a4fa0/active] Set call-leg property: Diversion-Screening-Indicator -> User provided, not screened
06:50:20 CC > [EP IF_SIP-012a4fa0/active] Set call-leg property: Name -> NOC
06:50:20 CC > [EP IF_SIP-012a4fa0/active] Set call-leg property: Supports Overlap-Sending -> true
06:50:20 CC > [EP IF_SIP-012a4fa0/active] Set call-leg property: Supported Codecs -> Voice: G.711 u-law[20/20][ss], G.711 A-law[20/20][ss], G.729A[20/20]
06:50:20 CC > [EP IF_SIP-012a4fa0/active] Set call-leg property: Codec Negotiating -> Idle
06:50:20 CC > [EP IF_SIP-012a4fa0/active] Set call-leg property: Unique Identifier -> ek2rcc_tHL-1X4TOUiQ1RQ..
06:50:20 CC > [EP IF_SIP-012a4fa0/active] Set call-leg property: IP-Address -> 172.16.255.100
06:50:20 CC > [EP IF_SIP-012a4fa0/active] Set call-leg property: Call-Leg-ID -> 0x0132b790
06:50:20 CC > [EP IF_SIP-012a4fa0/active] Set call-leg property: State -> CONNECTED
06:50:20 CC > [Call 0132b538] Set call property: Context -> 0x0000001e
06:50:20 CC > [Call 0132b538] Set call property: Information-Transfer-Capability -> 3.1kHz Audio
06:50:20 CC > [Call 0132b538] Set call property: Hops -> 0x00000010
06:50:20 CC > [EP IF_SIP-012a4fa0/active] Dial to provider router (IF_SIP-precall-service) using call 0132b538
06:50:20 CC > [EP router-00dfeda8/incoming] Accept call 0132b538
06:50:20 CC > [EP router-00dfeda8/incoming] Set call-leg property: E164-Number -> 2580562
06:50:20 CC > [EP router-00dfeda8/incoming] Set call-leg property: Type-Of-Number -> Unknown
06:50:20 CC > [EP router-00dfeda8/incoming] Set call-leg property: Numbering-Plan -> Unknown
06:50:20 CC > [EP router-00dfeda8/incoming] Set call-leg property: Name ->
06:50:20 CC > [EP router-00dfeda8/incoming] Set call-leg property: Alert-Info ->
06:50:20 CC > [EP router-00dfeda8/incoming] Set call-leg property: URI -> sip:[email protected]:5060
06:50:20 CC > [EP router-00dfeda8/incoming] Set call-leg property: Network -> router
06:50:20 CC > [EP router-00dfeda8/incoming] Set call-leg property: Call-Leg-ID -> 0x013cf898
06:50:20 CC > [EP router-00dfeda8/incoming] Set call-leg property: State -> TRYING
06:50:20 CC > [EP router-00dfeda8] Start route-lookup
06:50:20 CR > [switch] Routing-Lookup:
06:50:20 CR > Execute all entries in table IF_SIP-precall-service
06:50:20 CR > Find best-matching calling- entry in table RT_from_SIP_Extensions
06:50:20 CR > 00: Prefix Expression: calling-e164 of does not match ^(?:121)
06:50:20 CR > NO MATCHING ENTRY
06:50:20 CR > Lookup result: Route not found (no route) (timeout=0)
06:50:20 CC > [EP router-00dfeda8] NO ROUTE FOUND
06:50:20 CC > [EP router-00dfeda8/incoming] Drop call 0132b538
06:50:20 CC > [EP router-00dfeda8/incoming] Set call-leg property: Cause -> No route to destination
06:50:20 CC > [EP router-00dfeda8/incoming] Set call-leg property: State -> RELEASED
06:50:20 CC > [EP IF_SIP-012a4fa0/active] Set call-leg property: State -> RELEASED
06:50:20 SIP_TR> [STACK] > 472 Stack: to 172.16.255.100
SIP/2.0 404 Not Found
Via: SIP/2.0/UDP 172.16.255.100:5060;branch=z9hG4bK-524287-1---0290423aebaa8f00;rport=5060;received=172.16.255.100
From: "NOC"<sip:172.16.255.100:5060>;tag=e0a8175c
To: <sip:[email protected]:5060>;tag=3362700767
Call-ID: ek2rcc_tHL-1X4TOUiQ1RQ..
CSeq: 1 INVITE
Server: Patton SN4114 JO EUI 00A0BA087893 R6.11 2019-07-02 H323 SIP FXS FXO M5T SIP Stack/4.2.26.112
Reason: Q.850;cause=3;text="No route to destination"
Content-Length: 0


06:50:20 SIP_TR> [STACK] < 324 Stack: from 172.16.255.100
ACK sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 172.16.255.100:5060;branch=z9hG4bK-524287-1---0290423aebaa8f00;rport
Max-Forwards: 70
To: <sip:[email protected]:5060>;tag=3362700767
From: "NOC"<sip:172.16.255.100:5060>;tag=e0a8175c
Call-ID: ek2rcc_tHL-1X4TOUiQ1RQ..
CSeq: 1 ACK
Content-Length: 0


06:50:20 CC > [EP IF_SIP-012a4fa0/active] Drop call 0132b538
06:50:20 CC > [EP IF_SIP-012a4fa0/active] Set call-leg property: Cause -> Normal call clearing
no debug all
% ^ Keyword mismatch
172.16.255.101#06:51:51 SIP_TR> [STACK] > 443 Stack: to 172.16.255.100
REGISTER sip:172.16.255.100:5060 SIP/2.0
Via: SIP/2.0/UDP 172.16.255.101:5060;branch=z9hG4bK07bc21096d2316fed
Max-Forwards: 70
From: <sip:[email protected]>;tag=f9ca20c689
To: <sip:[email protected]>
Call-ID: affce6bacec74b75
CSeq: 18993 REGISTER
Contact: <sip:[email protected]:5060>
Expires: 300
User-Agent: Patton SN4114 JO EUI 00A0BA087893 R6.11 2019-07-02 H323 SIP FXS FXO M5T SIP Stack/4.2.26.112
Content-Length: 0

You will note that a call was made from Extension 121 to 2580562 but instead you see NOC in the from address which means that 3CX is not sending the extension number but the name. The extension number is required for routing the call to the FXO port I need to make changes on the 3CX to change this and it will work
 
Set as below at trunk's Outbound Parameter and make sure you have entered the outbound caller ID at extensions settings.

1675848823764.png

Jaisal
 
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Reactions: karjune
Ok made some changes and now am lost I get an error message as follows I made a few calls from Extn 121 to 25980562

Call or Registration to 2580562@(Ln.10001@Patton Analog FXO) has failed. 172.16.255.101 replied: 404 Not Found; from IP:172.16.255.101:5060
SIP Server ID: 12294 02/10/2023 8:34:58 PM

Outbound Rules are set for 121 to prefix starting with 2 as per the attached screenshot
 

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