Extension Office Hours

[Doug]

We are new to 3CX.

We see that you can have different Digital Assistants accessed based upon office hours. That way single digit selections can do different things during hours versus after hours.

We need to have the same function available for extensions, call groups etc.

This is a basic business requirement for all of our potential customers.

How do I do this with 3CX?

Example:

During office hours when someone enters my extension, I want it to ring my phone. After hours I want it to go to my voice mail (regardless if my phone is registered or not).

Another example:

During office hours I want it to ring a ring group. After hours ring my cell phone.

There must be a way of doing this, and I am sorry that I didn't find it in the documentation. Please help.

Thanks.

Doug

 

[Mori]

If you go to Lines -> Manage -> Identification you see two fields.
"Route inbound calls In/Out of office hours to"

Knock yourself out...

 

[silentfun]

Example:

During office hours when someone enters my extension, I want it to ring my phone. After hours I want it to go to my voice mail (regardless if my phone is registered or not).

Another example:

During office hours I want it to ring a ring group. After hours ring my cell phone.

for the first scenario we need the call routing in the extension one more time then it is in the menue atm (one for during office hours and one for outside office hours) but i thing that is not the right way because there are many office where many workers have different office hours so if you are not in office best you switch to "do not disturb" or unregister your phone


for your second scenario "Mori" is right!

 

[Ralph]

Good afternoon

I am unaware of any way to route calls per extension based on time of day or office hours. The closest I can come to that would be to have the user put their phone on dnd when they leave and then use the "destination unreachable/ forwarding" settings for the extension to route the call while the phone is in dnd.

Being able to route the calls per extension based on time of day would be a very nice feature to have.

Take care,