Extension Statistics report - Negative numbers

[Luis Eduardo Ballina]

I have a problem with Reports, I'm getting negative numbers like this:

Type: Extension Statistic Report
From 01/09/2020 00:00:00 To 30/09/2020 00:00:00
Agent Extension: Any number
Agent Extension	Inbound		Outbound	Total		Total Talking time
		Answered	Unanswered	Answered	Unanswered	Answered	Unanswered
2102 Agent KT	13​	0​	9​	4​	22​	4​	-737675.10:09:59

I have no idea why is it doing this, I checked the time on the OS and is todays correct time. is there an other clock managing this or is there a problem on the release?

I would appreciate any help.

Thanks ALL

 

[VasilisV_3CX]

Hi @Luis Eduardo Ballina,

Can you confirm that you're using a VM? If so what software are you using?

EDIT:

I believe you spoke with my colleague in CSR. Are you using HyperV and if so, have you followed this guide? https://www.3cx.com/docs/installing-microsoft-hyper-v/#h.cjj20zk71lns