Extension Works, Phone Number Won't

[Haryl87]

Hello All,
I have Polycom 301 configured in 3CX. I am able to dial the extension and she answers the phone, it works. But when I dial the actual phone number it goes straight to her Vm. At first I thought it was something in the settings of forwarding rules or office hours, but everything is in a default state for that extension. Help Please, this the server activity log:

14:35:22.588 Session 4265504 of leg C:41413.1 is confirmed
14:35:22.447 [CM503007]: Call(41413): Device joined: sip:[email protected]:5060
14:35:22.442 [CM503007]: Call(41413): Device joined: sip:[email protected]:5060;transport=udp;user=phone
14:35:22.441 [CM503022]: Call(41413): Call recording is started, audio file: C:\RecordingStorage\74017\[Network Operations Center]_74017-3174743_20120306143522(41413).wav
14:35:22.437 [MS210003] C:41413.1:Answer provided. Connection(transcoding mode[unsecure]):65.48.112.15:7136(7137)
14:35:22.435 [MS210001] C:41413.2:Answer received. RTP connection[unsecure]: 208.71.51.125:13620(13621)
14:35:22.434 Remote SDP is set for legC:41413.2
14:35:22.072 [CM505003]: Provider:[L2Net 125] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [L2Fiber Lucent] PBX contact: [sip:[email protected]:5060]
14:35:22.072 [CM503002]: Call(41413): Alerting sip:[email protected]:5060
14:35:21.686 [CM503025]: Call(41413): Calling VoIPline:2293174743@(Ln.10001@L2Net 125)@[Dev:sip:[email protected]:5060]
14:35:21.682 [MS210002] C:41413.2:Offer provided. Connection(transcoding mode): 65.48.112.15:9002(9003)
14:35:21.598 [CM503004]: Call(41413): Route 1: VoIPline:2293174743@(Ln.10001@L2Net 125)@[Dev:sip:[email protected]:5060]
14:35:21.597 [CM503010]: Making route(s) to <sip:[email protected]:5060;user=phone>
14:35:21.597 [MS210000] C:41413.1:Offer received. RTP connection: 10.1.35.106:5056(5057)
14:35:21.595 Remote SDP is set for legC:41413.1
14:35:21.595 [CM505001]: Ext.74017: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP2020 1.2.5.3] PBX contact: [sip:[email protected]:5060]
14:35:21.589 [CM503001]: Call(41413): Incoming call from Ext.74017 to <sip:[email protected]:5060;user=phone>
14:35:21.584 [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected]:5060;user=phone SIP/2.0
Via: SIP/2.0/UDP 10.1.35.106:5060;branch=z9hG4bKaaad75dd8fe69fd9
Max-Forwards: 70
Contact: <sip:[email protected]:5060;transport=udp;user=phone>
To: <sip:[email protected]:5060;user=phone>
From: "Network Operations Center"<sip:[email protected]:5060;user=phone>;tag=7131905456fdd3c9
Call-ID: [email protected]
CSeq: 48697 INVITE
Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, OPTIONS, INFO, SUBSCRIBE, UPDATE, PRACK, MESSAGE
Proxy-Authorization: Digest username="74017",realm="3CXPhoneSystem",algorithm=MD5,uri="sip:[email protected]:5060;user=phone",nonce="414d535c0566f7f908:f6a0f56e05a5f05eb187b0c048cc136f",response="40f99a49b7125f6661fb03a1be08f822"
Supported: replaces, timer, path
User-Agent: Grandstream GXP2020 1.2.5.3
Content-Length: 0
X-Grandstream-PBX: true
P-Early-Media: Supported

 

[leejor]

I'm not clear on what you are trying to do, or what the problem is.

You log shows extension 74017 dialling 3174743, which the outbound rules changes to 2293174743 and sends to provider L2NET.

It looks to go through just fine, and you are recording the call.

What part doesn't work, what you reach, when it rings at the far end?