Extensions dropped from Conference

[Yellow_Flash]

Hi,

We are using 3cx v16 update 5(windows 10 install)
We had an issue regarding the conference call including internal extensions and clients calling from external numbers.
All the participants were kicked out of the conference call one by one.

From what I could understand, the reason was 7000 extension getting unregistered.
The extension registered back in less than 10 seconds and everything was working fine after that.
Can someone please let me know what could have caused the issue? and how this can be avoided in the future?

THank you

 

[Yellow_Flash]

@JohnS_3CX any information?

 

[JohnS_3CX]

I can't really say, but the logs would be the first place to look so it would be a good idea to get familiar with them in order to start troubleshooting.

I would look at my services maybe restarting around that time, or if the server itself was doing something (ie. Windows updates).

How did you conclude 7000 was unregistered?

 

[Yellow_Flash]

@JohnS_3CX
In the logs, it was showing,
"Endpoint Conf:7000: a contact is unregistered"