Solved Extensions switch to DND (v20)

[msychold]

Hi there

The extensions on our test-installation are switching to DND at least once an hour.
We've updated the test-install from 18 to 20 this weekend, and cannot figure out, where this behaviour is coming from. M3656 cal sync is switches off, and the extensions were available all work day, even through the breaks before.
Now the users can switch to "available" and it changes to DND after a few minutes, at latest when a new hour begins.

Is this a known behaviour?

M.

 

[Alejandro_3CX]

Hi @msychold have you checked if the users have the switch status enabled?




Regarding the O365, can you try to reconfigure it os shown in this document and then validate that the Calendar synchronization is disabled.

 

[msychold]

Hi @Alejandro_3CX


I've enabled the Switch-Status-Switch for every extension on this PBX, and also checked every extension for "Sync Calendar".
As long as it has no impact if I change the switch-status-checkbox in the admin console, but the users have to do it by themself, this is correctly set for everyone.
I also set opening hours for all groups/deparements we've configured and checked that the users have the correct primary departement set.

Additionally I already reconfigured the O365-integration this morning right after we were aware of the issue.

 

[msychold]

This Thread can be closed.
I simply did not find the configuration page for Microsoft 365, and thought I have to disable the calendar sync for every extension.
This seemed not to work for all extensions, so I looked over the interface again and found the "Microsoft 365"-Button in the User overview.

BTW: Please bring back Multi-Extension-Edit.