Extensions using Web Clients are not showing Online

[tedackah]

Everything was okay till I upgraded to V20.
Only the extensions using the mobile app are showing online.
Extensions that use the web client to connect are not showing online.
These extensions use a client-side CRM so I need to use the browser.
The extensions using the web client can make outbound calls, but cannot receive calls since they appear offline.
When I set up those same extensions via the app using the QR code, they appear online.
I have installed the 3CX PWA but that doesn't help either.
It is only when I install the 3CX Windows app that the extensions show online.
What can I do differently without installing the Windows application?

 

[Evolute IT]

Make sure notifications are not blocked for the page.

Notifications are what enables "WebPush" which is used to make the user online and able to receive calls.

 

[tedackah]

 

[SteveITS]

Click the bell icon in the web client to have the web page ask.

 

[david.taylor]

We've noticed this issue on our test system as well. We were on 20 RC2 and noticed that users do not show as online in the team tab when using the web client only. If we provision a mobile app or desk phone, it then shows as online, but after removing these again, it shows offline again. If we go into settings and set 'show unregistered extensions', these show up with a dark grey square with the text 'not registered'.

We updated to 20 RC3 earlier this week and get the same thing.

See attached screenshot. Note at the top right that I'm logged in as 204 and set to available, but 204 is showing as not registered under 'team'.

 

[TheodorosG_3CX]

Can you please also follow the steps as per below forum post?

• https://www.3cx.com/community/threads/users-not-appearing-online.125198/#post-590090