Extention Presence

[AEnrico]

I, sorry for my english.
Can i set in available presence in 0 second to forward call?
I need forward call to extention 10 if available and forward call to extention 20 if DND ( but istant, i don't want that the phone is ringing for 1-2 second before )

is possibile?

 

[mariosM_3CX]

Hello @AEnrico

You can not set it to 0 but you can set it to 1 second.
What you can also do is to use a dummy unregistered extension for this and use its forwarding rules to route as needed. Can you please describe in more detail what you are trying to achieve so i can provide you with a more complete solution? For example, in what cases the first extension will be set to available and DND? Will it be time based?

 

[AEnrico]

The customer need set in autonomy when start IVR of office closed and IVR of office opened.
I thinked to create a extention that when available forward call to IVR OPEN and when "dnd" forward call to IVR CLOSED.
To set dnd state i can set function keys on my snom phone.
thank you

 

[mariosM_3CX]

You can do this fully automated by setting the office hours of the PBX Then, assuming that calls are coming in via a SIP Trunk, you can set the routing in the sip trunk's settings to forward the calls as needed, as shown below.

What you described though will also work.

 

[AEnrico]

I know but one day they can close at 18:00, the day after at 18:30 and the day after again at 17:30. Schedules are not fixed and can change from day to day.

 

[mariosM_3CX]

Then you'll need to go with the dummy extension as you described it. Note though that with available status you'll have the 1 second limitation, but you can set any other status for this. For example use Away for OPEN IVR and DND for CLOSED IVR