External calls not being allowed out after 9-10pm

[tom3658]

I have a problem where I can't make any external calls roughly after 9-10pm at night and not on weekends. I've checked all the extension settings, they are all set to use global office hours and the box to block outbound calls outside of office hours is UNTICKED. When making a call I get a message saying the mobile number has been disconnected even though I received a call from that number 2 mins prior.
How do I view the global office hours setting, I cant find it.
I'm using phone system version 14 with service packs 1, 2 & 3 up to date.

Any help or suggestions will be greatly appreciated!

 

[saqqara16]

Not sure about 14, in 12.5 Settings - General , on this page you may see Office Hours

 

[tom3658]

Under settings I don't have a General category, I've no idea where else it could be

 

[YiannisH_3CX]

I am pretty sure that the message you are getting originates from your provider as the PBX does not contain a prompt that tells you that the number is disconnected.
A wireshark capture of the call will give you a pretty clear look of what happens to the call and if the message comes from the provider.

 

[leejor]

You can also have a look at the 3CX Activity Log for one of the failed calls. That will show if it was sent to your provider. If it was, then you'll need to contact them.