Solved Factory reset Yealink goes to DND after provisioning

[George Ts]

Hello,

Our 3cx version is the latest one.
Same for our Yealinks FW version and template versions used.

The issue appears as described in the title:

An extension goes to DND right after its reprovisioning / factory reset.
It got registered to a Yealink which uses the same template as many other Yealinks.
As a result, it cannot receive inbound calls.

COuld it be an extension setting?

It does not have auto switch, not specific office hours, the DND LED does not appear as ON on the Yealink's screen...
Any ideas?

Thank you,
George

 

[Lee Cramman]

As DND is set per extension, not per phone, it is likely that the extension is the problem here not the phone provisioning.

Have you checked with the web client that the extension is not set to DND before you provision the phone?

 

[Saqqara]

You can check the status of the phone within 3CX management console.

Select the phone within Extensions , and click on the status tab - you can also change the status

 

[George Ts]

@Lee Cramman that was the exact root of the cause. Thanks a lot.
@Saqqara , I could not find the status tab in 3cx Management Console. Can you please explain further?

 

[Saqqara]

Within Management Console, Click on Extensions - select one of the extensions

At the top of the screen you will see - it is the last tab

 

[Lee Cramman]

Glad you're sorted

 

[George Ts]

Thank you both for your responses. This may be closed.