Fanvil 6XU newbie frustration BLF keys

[David Auret]

I am sorry if this is covered but I cannot find it in the forums.
We are about to roll out a number of 6XU phones and having trouble with the BLF keys.
When we change from Blind transfer to the Attended transfer the LEDs stop working meaning we lose the ability to monitor extensions.

If we change back to Bxtfer the LEDs come back.
Is this how it should work?
Does anyone know of a workaround or a setting we could investigate.

Firmware is latest 3CX supported 1.05
3CX is latest version.

Thanks in advance.

 

[David Auret]

Just solved it - there was a conflict between the admin provisioning default transfer method and the user selectable one via the phones web interface. Once we changed the provisioning default to match the phone interface it was resolved. This does seem like a glitch though as it seems to indicate it is not really user selectable even though the option is presented in the web interface. I dont know if the issue is on 3CX or Fanvil side.