Unsupported Fanvil C62 - Using 3CX time instead of the phone's

[IanFarrugia]

Hello,

I have a Fanvil C62 phone, connected to 3CX. It is currently using the time which I set on the Fanvil's web client, however, I would like to use the time configuration that I set on the 3CX Web Configuration to allow for more convenience. However, it doesn't seem to ever take the time and date configuration set on 3CX for some reason. Even when both are configured, it seems to prioritize the Fanvil web client's configuration. I tried disabling the time settings from the Fanvil web client but the phone didn't work properly.

Is there a way to prioritize 3CX's time configuration?

Thanks.

 

[Alphabetic]

I imagine it's because youre using an unsupported phone without 3CX templates. So, you'd have to specify an NTP server on your DHCP, point the phone to an NTP server or get a supported phone. You could look to create a template for the phone and copy the time settings from a template but thats effort.

 

[JohnS_3CX]

This is an unsupported, end-of-life product from a decade ago if I'm not mistaken.

Your best bet is to get a new supported phone, or use the 3CX apps.
https://www.3cx.com/sip-phones/