Fanvil firmware 2.2.11 update fails with update password prompt on handset

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illcs

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Handsets currently on 2.2.10
SBC 16.2.24 (release)
Server 16.0.655

Got the notice that phones were non-compliant, pushed firmware, phone reboots, handset prompts for update password, after a few seconds screen reverts to main screen, update fails.

Last firmware update worked as expected.

I have confirmed that I can logon to the phone using the provisioning password for the extension so appears that something is incorrect with the firmware itself as pushed down by 3CX.

I have replicated this at two other sites.

Has anyone else seen this behavior a manual update for one or two may be fine and we have done that in the past but not looking to 80 that way.
 
Hi,

What model of Fanvil does this happen on?

Try to reset and reprovision one device using our default templates (not custom) and using a supported auto provisioning method. Then when the phone is ready and registered, you can try again
 
X5U and X4U
No Custom Templates
We tried this twice yesterday, then again this am a few times this am.
Oddly right after this post they started updating correctly on two different installations...
Perhaps cosmic forces at work here
 
Perhaps :)

Confirming that those have been tested and worked well. Let us know how it goes after they update
 
Confirmed
 
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That was quick :)
 
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