Fanvil i16SV will not shut up after use

[JPoro]

As the title states, this is very annoying. After a successful entry to the building with the 4-digit code and then hangup, the thing plays dumb music incessantly. This started after the update to v20 and firmware upgrade to the latest 3CX offered for that model.

 

[paulodagraca]

Hello JPoro,

Can you explain why you dial 4 digits to enter a building?
Is the music you hear from 'Music on hold', and plays on the speaker?
Have you contacted Fanvil about this, what was the reply?

Paulo

 

[JohnS_3CX]

Hi,

The firmware is provided to 3CX directly from the manufacturer, you will have to contact their support center directly about it since it is not something we provision or have control over.

For now you have a couple of options:

1. When you enter the DTMF code, the device plays a melody to inform the visitor that the door is open. If you hang up before the melody stops playing, it will continue to play in a loop. So wait for it to stop before hanging up and it should be ok.

2. Better yet: you can disable the melody entirely from here and it will stay that way


We will also inform Fanvil about this, but since it is not a 3CX-related issue in particular, we highly recommend that you open a case with them too, as a Fanvil customer so they can have direct feedback and be aware of the issues that affect their users.

 

[paulodagraca]

@Fanvil Technical Support

 

[JPoro]

Hi,

The firmware is provided to 3CX directly from the manufacturer, you will have to contact their support center directly about it since it is not something we provision or have control over.

For now you have a couple of options:

1. When you enter the DTMF code, the device plays a melody to inform the visitor that the door is open. If you hang up before the melody stops playing, it will continue to play in a loop. So wait for it to stop before hanging up and it should be ok.

2. Better yet: you can disable the melody entirely from here and it will stay that way
View attachment 49592

We will also inform Fanvil about this, but since it is not a 3CX-related issue in particular, we highly recommend that you open a case with them too, as a Fanvil customer so they can have direct feedback and be aware of the issues that affect their users.

This is definitely the problem...I went through the entire list of tones and they are all crazy loud and obnoxious. It used to have just a simple beep.