Fanvil phone auto answering

[biggreyphone]

I am using a hosted 3CX instance and using Fanvil X5U and X6 phones in my small system. Last week, I have a single Fanvil x5U phone that is auto answering some phone calls and placing the call on speakerphone. The phone is also picking up some calls [and putting them on speakerphone] that were not intended for it. For example one employee may call another one internally, and this particular phone picks it up [sometimes] and puts it on speakerphone. I checked the phone settings and Auto Answer is Off for the phone. Rebooting the phone did not help.

 

[Alejandro_3CX]

Hi, using the default template the phone should not auto answer.

There are some reasons for this to happen:

• Incoming Paging calls or intercom calls will make the phone auto answer.
• If you are using sip forking controlling the phone with the web client/ PWA / desktop app.

You may need to check this and also I would suggest to perform a factory reset and provisioning again with the default template.

Make sure the phone is using the supported firmware and provisioned behind the 3CX SBC.

Validate that the users in the group can’t perform intercom calls, also check if the extension is not added to any Paging group.

Have a good one

 

[biggreyphone]

Thanks for the response

I am using supported firmware
Intercom is turned off
No sip forking

I guess I will factory reset the phone and see what happens.

 

[Alejandro_3CX]

Ok then perform the factory reset and validate that the phone does not have any multicast paging configured and that the extension is not included to any paging group.