Fanvil x4g - Disable Auto Answer

[Cytranic]

Most of my clients are pretty big call centers who compete for calls. Some users have found the Auto Answer feature on the fanvil phones, and they are grabbing all the calls. Is there a way to disable this feature on the phone, I understand this might not be a 3cx issue, but a phone issue. Wondering if anyone has a fix?

 

[JohnS_3CX]

Hi Cytranic,

I believe that the feature you refer to can be turned off via the menus, but it can also be turned back on the same way. So I'm not sure it can ever be disabled completely and cunning users will turn it back on