Fanvil x4G Phones showing incorrect name on incoming call.

[Cytranic]

I run alot of call centers. Sometimes we reuse ext's when we have turnover. It seems to me the fanvil phones are not refreshing the contact information in its local contacts, because if I change the name in 3cx, and call a fanvil phone it shows the old name. If I restart the phone it fixes the issue.

Is this the only work around, I need to restart all the call center phones whenever I change a name in 3cx?

 

[leejor]

Could it be, that the name has been stored on the set when configured, and that is what is being sent, until the set is re-configured?

 

[Cytranic]

Its definitely being stored on the handset. If I reboot the handset the correct name shows up. I'm guessing Fanvil caches the contacts until a reboot? We change 5-10 people a week, so having to reboot all the phones every night is a little tedious.

 

[Cytranic]

Just did some more testing based on some other threads. If I re-provision the phone it updates the contacts. I guess there is no automated way to re-provision each phone after an ext update?

 

[leejor]

I misunderstood your original post. On incoming calls, the number would most likely be matched to the name stored in the set from previous calls. It would seem, that a re-configuration is needed to clear.

 

[cobaltit]

It's likely an address book setting. If so, then your only option at this point is to bulk refresh the phones daily, either manually or perhaps via some CFD or API type function or make a custom template to have the Fanvil's check for an updated phone book on a shorter interval (assuming that is an option).

 

[craigreilly]

Its definitely being stored on the handset. If I reboot the handset the correct name shows up. I'm guessing Fanvil caches the contacts until a reboot? We change 5-10 people a week, so having to reboot all the phones every night is a little tedious.

Most phones have a query to refresh the directory.
I'm not seeing this in the Fanvil WebGui anywhere.

 

[Cytranic]

So I just tried this on v16 system and the correct name shows up after I change it in 3cx, so this might be a 15.5 issue. I only have one 15.5 server to test with or I would troubleshoot more. But it seems to be ok in 16

 

[craigreilly]

good news....