Fanvil X6: BLF not working after call pick up

[PhilippBaeken]

We have this problem - any help or suggestions?

3CX cloud version with SBC on location, with 5 Fanvil-phones in the offices.
* 1 fanvil X4 = reception
* 4 fanvil X6 = employees (on these devices 4 BLF keys: 1 for the reception phone and 3 for the co-workers)

All incoming calls are directed to a call queu with 1 agent: the Fanvil X4 reception phone.
Employees can answer those incoming calls using the BLF key 'Reception' on their Fanvil X6 phones (=call pick up).

• When employee 1 executes this action, the call pick up works fine and the inbound caller will be picked up by his extension, BUT the other employees noticed that the BLF-key of employee 1 on their devices stays green instead of changing to red.
• When employee 1 makes an outbound call, his BLF on the other devices turns red. It seems that this problem only exists during those call pick ups.

We swapped one Falvil X6 with a Grandstream 2140 and the BLF's on the Grandstream work fine: employee 1 goes red when he answers the reception using call pick up.

All phones have the latest firmware, everything is up-to-date and no custom templates are used.
All devices accept multiple calls and have no other restrictions.

Thanks for advice and help!

 

[AWS2P]

If switching phones has been a fix to your X6 problem , then i think this is phone manufacturer to fix this bug and produce a new firmware.
Perhaps open a support question to Fanvil ?

 

[JohnS_3CX]

Hi Philipp,

Would you mind telling us the exact PBX, SBC and phones firmware versions?