Fanvil X6 Template

[Alphabetic]

Hi All,

Does anyone know what I need to modify in the template to enable H264 Video Codecs for LINE > SIP > VIDEO CODECS > H264?

the latest FW 1.12.2 for the X6 seems to have set this back to "none" which was stopping phones receiving video.

thanks.

 

[Alphabetic]

Figured it out

<VideoCodecMap>H264</VideoCodecMap>

 

[JohnS_3CX]

Hi @kieferschild

This should not prevent you from receiving video calls (if that was the concern)

For example I can answer a call from a door phone and will see video on screen with the default templates.

 

[Alphabetic]

It hadnt been a problem before. But, for some reason this setting was going back to "none".

 

[JohnS_3CX]

Were you having trouble receiving video calls though?

 

[Alphabetic]

Yes. they werent getting the video feed from the door phone because the video codec was set to none on the x6.

 

[JohnS_3CX]

I think "None" should only affect outgoing calls, when the X6 sends the invite, but not the other way round when the door phone sends the invite.

For example mine here is also set to none, but when i receive a call from an i30 door phone I answer and immediately get video on my screen.

 

[Alphabetic]

Hi John,

i follow the advice of our supplier https://www.yellowgrid.co.uk/blog/how-to-enable-video-on-your-fanvil-x6/

Otherwise we could not get video.

 

[JohnS_3CX]

I can confirm that when configuring the X6 and i30 with the default templates, the video works even though you see the option set to "none" (with our latest firmware on both devices)

After a reboot, the very first call of the i30 might not have video. The second call will work correctly. Do you also use an i30 doorphone?

 

[Alphabetic]

It's actually an i18s.

I didnt try a 2nd call, so i'll ask customer to give it a try on their X6 which i havent modified the template on.

 

[JohnS_3CX]

Should be fine on that one two, just ensure they are running the correct firmware using the link to the zip file contained in this guide:

https://www.3cx.com/sip-phones/fanvil-sip-doorphones/

 

[Alphabetic]

Default templates do work.

I think it was the fact the first call after reboot didnt show video threw me off.

 

[JohnS_3CX]

Yup, seems to be a quirk with the Fanvil doorphone, I suspect it needs at least one call to collect some network information and then it works fine every time.