Fax Server Extension (888) Stopped Working

[interactive9]

Our fax extension has stopped working, it's worked fine since implementation up untill approx three weeks ago.

Should I hear the normal fax noises when dialling the fax extension internally? If so this isn't happening, it just drops the call straight away.

Fully upto date.

Thanks

 

[ivank]

Is 888 shown as registered in the system extensions?
Can you provide activity log for an incoming fax call to 888?
Have you tried restarting 3CX IVR service?

 

[StefanW]

Should I hear the normal fax noises when dialling the fax extension internally?

No, T38 fax server operate on a digital base and not on audio, so calling it will make no audio tone unless G711 is activated...