Fax Server Log?

[myrich33]

Hello,
Is there any fax log from the built in 3cx fax server including the fax result?
I didn't see anything in reports.
From call history I can see a log of the calls to the fax. I also have each email of the successfully received faxes (or at least I think so).
What I would like to do is be able to line up the fax emails we have vs. the calls into the fax line to make sure we aren't missing anything.
Thanks in advance,
Rich

 

[ChrisC_3CX]

I'm afraid there is no report that would contain all that information in one place, so you would have to cross-check the emails received with the call logs.

 

[myrich33]

Ok. That really isn't great. For example, yesterday I don't have emails for all the calls. So, I know there is a discrepancy. For my company, missing faxes is a yuge deal. We use the 3cx fax server as one of several backup fax methods. But, without a fax log I can't use it. I'm going to have to disable (so one less fax backup for me). I could use it if there was a simple log, maybe with caller, caller id, pages and result. Can you move this post over to "Ideas" or do I have to re-post?

 

[cobaltit]

3CX is not a fax server and should never be used for anything but low volume, low importance. If not having logging is a show stopper, you shouldn't be using it. That being said, if you didn't get an email one of two things generally happened; the fax was not successfully sent, or there's something wrong with your email configuration.

 

[myrich33]

3CX is not a fax server and should never be used for anything but low volume, low importance. If not having logging is a show stopper, you shouldn't be using it. That being said, if you didn't get an email one of two things generally happened; the fax was not successfully sent, or there's something wrong with your email configuration.

True enough... I'm (was) using it as one of my backups to my Cobalt-It fax service lines. Which, as you know, from time to time, I need a backup for and have email issues with.

 

[cobaltit]

Yes I wish email was perfect but it's not.