fax

  1. Fax & Fax Server in 4SC v20

    I've been using 3CX for years now. I noticed that a number of features are no longer available in the Basic 4SC version. However, the fax server is still a communication feature that is used several times a year. In my version, I noticed that on top of fax and the fax server config page, the...
    • PAVNL
    • Thread
    • 4sc configuration fax fax server licence
    • Replies: 0
    • Forum: 4SC
  2. qbitnetworking

    Issues sending and receiving faxes with HT802

    Hi there, does anyone know the trick to getting the HT802 to work with 3CX v20? I have a bunch of them deployed and they all seemed to have stopped working. I've been pushing some customers to eFax but not all of them want to do that so I really need to figure out why faxes aren't sending. I...

  3. Solved Enabling Incoming Fax with V20

    I am having a hell of a time with this. It was simple in V18. Just upgraded to version 20. My client has one incoming fax number that with V18 went straight to the specified email with absolutely no problem. I have read other forum entries and their solutions are either too cryptic to...

  4. Why have a fax server and fax forward extensions? Isn't it redundant?

    I am working through an issue with fax to email where many faxes being sent to us by clients are failing to be sent. While doing this I've been trying to wrap my head around the fax server, fax forward extensions, and fax extensions. Am I crazy to feel like the fax server extension is just...
  5. SaraMarlar

    Fax ATA

    Not sure what I'm doing wrong. Two separate clients we've tried to setup a fax ATA, and it's failing. 1st scenario: V20 PBX Grandstream HT812 ATA provisioned with a T46U as it's SBC Fax extension registered successfully Xerox printer Outbound faxes fail every time. Calling out on that...
  6. SaraMarlar

    Fax using ATA

    Im having trouble setting up a fax ATA I have a Grandstream HT812 V18 PBX This is a cloud hosted system, and there is a Router phone used as an SBC on site. I have created a Fax Extension 8800, added the HT812 to the FXS/DECT section, then assigned the fax extension to it I've updated the...
  7. TownTech

    New Setup: Faxing can send out but not receive. (fax tones heard)

    I have a client that I setup a Grandstream HT001 for his fax machine. I can send faxes out to other fax machines and the faxes come through with no issues. When I try to fax to the Grandstream HT001 to receive from another fax, I can hear the faxing tones come in, but then get a long solid tone...

  8. Adding Fax to 3CX Hosted v20 Instance?

    Added a Grandstream HT802 on the previous version of 3CX, and now that it's running on version 20, I cannot figure out how to add a new HT802 for a fax machine. The first one I added is still in the console, but its status color shows red, and the only option is to Delete (Edit is greyed out)...
  9. ronenba

    Hosted PBX - setup Fax server

    I add a sip trunk to PBX ( with voip.ms) and went to setup the Fax server, under Direct Inbound Dialing (DID) tried Adding a DID getting error: No DID/DDIs to assign could not find resources how to set it up

  10. Inbound calls getting fax tone.

    Outbound calls are working fine. Inbound calls are going to what sounds like a fax handshake tone. As I understand startup has no faxing capabilities (so there's nothing for me to disable), and I am unable to see any logs. I do see that the system is receiving the phone call and routing it to...
    • HumblePuffin
    • Thread
    • call fax inbound startup
    • Replies: 1
    • Forum: SMB

  11. self hosted 3CX Deb ISO - incoming FAX ok, outgoing double speed busy

    I have a problem that has been the source of many grey hairs over the last week. My dedicated fax number is provided via my SIP provider and routed through a Grandstream HT801 to an Office Jet 9010. Incoming FAX calls on the FAX line are directed to extension 880 (attached to the HT801) and...

  12. Fax device does not send/receive with HT802

    Hello, the constellation is this: 3cx Server (Self hosted - cloud) <-- SBC <-- Grandstream HT802 <-- fax device (Brother 8360p) troubles: Sending and receiving with the fax device is not possible to other fax devices Sending and receiving with the fax device is possible to other devices using...
    • Chili.
    • Thread
    • can not fax with g711 fax fax failure fax to fax g711 codec ht802 t.38
    • Replies: 5
    • Forum: Phone System / PBX

  13. Solved Configuring Physical fax machine

    Hello there, I am trying to configure a physical fax machine (Brother FAX-2840) on 3CX. I found on 3CX documentation that a compatible ATA was needed for it. So currently I have created a FXS/DECT with a Grandstream HT802 with extension 189. However, I don't understand if I should still...
  14. Christos Chatzaras

    Solved Fax doesn't work

    I setup a trunk to send fax to 88 extension. The problem is that when I call this number I hear the IVR menu which is used by another trunk. Any idea if this is a know bug? I use version 18.0 Update 1 (Build 226).

  15. ATA HT802 Remote Configuration for Google Cloud Hosted 3cx

    Just wanted to confirm that I should be able to configure a Grandstream HT802 ATA for a client that needs some basic analog phone functionality at one remote site and a fax at another? I've read some conflicting posts but I believe the last word was it is possible and supported? Thanks!
    • systemstech
    • Thread
    • ata fax fxs hosted 3cx
    • Replies: 4
    • Forum: Other

  16. Fax Server Log?

    Hello, Is there any fax log from the built in 3cx fax server including the fax result? I didn't see anything in reports. From call history I can see a log of the calls to the fax. I also have each email of the successfully received faxes (or at least I think so). What I would like to do is be...

  17. Disable 3cx Fax server

    Hello, I was wondering if there is a way in 3cx to disable the fax server, and ignore any incoming faxes. For example in Elastix, there used to be a setting on a SIP Trunk / Inbound Route level with the name "Detect Faxes". If this was disabled, the PBX would not negotiate for fax. Can we...

  18. Configuring 3CX to Forward Call (fax) to Fax Server (HylaFAX)

    Currently, we route faxes as follows: FAXING PARTY >>> PSTN>>>>FLOWROUTE>>>>CISCO CUBE>>>>CUCM>>>>HYLAFAX VM>>>>>KONICA MINOLTA MFP Can we do the following where 3CX simply acts as a pass through ? FAXING PARTY >>> PSTN>>>>FLOWROUTE>>>>3CX>>>>HYLAFAX VM>>>>>KONICA MINOLTA MFP We do not want...

  19. Partial faxes with G711 and Fax Failure with T.38

    I have been working on this issue for a long time. About a month now. I have created a wireshark captures for the many many tests I have performed. Context: We have recently pulled a 3CX from a hosted cloud environment, to an on prim environment. We experienced a loss of fax capability...

  20. Partial Faxes with G711 and Fax failure with T.38

    I have been working on this issue for a long time. About a month now. I have created a wireshark captures for the many many tests I have performed. Context: We have recently pulled a 3CX from a hosted cloud environment, to an on prim environment. We experienced a loss of fax capability. Enabled...
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