Feature Request - Call Recording for incoming (external) calls

[Senõr Engineer]

The current call recording option in V18 for the extension (agent) under options allows for recording all, none or external calls only.

Can this be expanded to provide the ability to select whether the external call is incoming or outgoing?

We've had several requests for this functionality so that only incoming external calls via a call queue are recorded by default and call initiated outbound to an external number are either not recorded or the agent has the option to turn on recording.

 

[Evolute IT]

@VoIPTools

 

[VoIPTools]

Our "3CX Recording Manager" can help with this.

 

[TheodorosG_3CX]

@Senor Engineer keep in mind that any 3rd party installation on the PBX server is not tested neither supported from our side.

 

[Senõr Engineer]

@Senor Engineer keep in mind that any 3rd party installation on the PBX server is not tested neither supported from our side.

This is exactly why I do not wish to go down the route of any 3rd party tools and why I prefer 3CX to acknowledge the request for this and/or comment on whether this is already in a future 3CX release.

 

[VoIPTools]

We cannot expect 3CX to support or test 3rd party tools. That is why we have a team of support engineers here at VoIPTools that are available to help 24/7/365 by phone, live-chat, and email.

What would be nice is a 3CX certification process for 3rd party developers and add-on tools. We have been building and supporting add-on tools for 3CX for more than 14 years. We have thousands of customers using our tools in approximately 100 countries around the world. So, if anyone can build add-on tools for 3CX, it would be us.

I think it is fair to say the 3CX Call Flow Designer exists today because there will always be customers who have unique needs that would not be appropriate to incorporate into the base PBX. We, along with other well established partners like @ConceptsWeb, have the experience and the staffing infrastructure needed to provide those unique solutions.