- Joined
- Jan 25, 2022
- Messages
- 22
- Reaction score
- 11
Hi
Please can I request that the text "not registered" (as shown on the team tab and elsewhere) is changed to "offline" or similar.
While we in the telecoms industry understand that "not registered" refers to the absence of SIP registration, normal end users do not understand this and instead assume it means something else.
The usual one we get is that the user must not have received the welcome email and set a password (i.e. 'registered') and I have witnessed users being scolded by their managers over this until I stepped in and explained what it means!
Or they think that the system is broken/not working and keep asking us to "check it over"!
Another one I've just had is that a user thought their account had become 'deactivated' somehow and called us asking us to reactivate it!
So please can this be changed as it is currently a support nightmare!
Also the bell that shows that notifications are not enabled – please can this be replaced or supplemented with a red banner across the top (like the new red banner across the top of the dashboard) or similar stating that notifications need to be enabled in order for presence and incoming calls to work! I feel that this would make it more prominent and obvious to end users that this is the reason they are appearing offline.
TIA
Please can I request that the text "not registered" (as shown on the team tab and elsewhere) is changed to "offline" or similar.
While we in the telecoms industry understand that "not registered" refers to the absence of SIP registration, normal end users do not understand this and instead assume it means something else.
The usual one we get is that the user must not have received the welcome email and set a password (i.e. 'registered') and I have witnessed users being scolded by their managers over this until I stepped in and explained what it means!
Or they think that the system is broken/not working and keep asking us to "check it over"!
Another one I've just had is that a user thought their account had become 'deactivated' somehow and called us asking us to reactivate it!
So please can this be changed as it is currently a support nightmare!
Also the bell that shows that notifications are not enabled – please can this be replaced or supplemented with a red banner across the top (like the new red banner across the top of the dashboard) or similar stating that notifications need to be enabled in order for presence and incoming calls to work! I feel that this would make it more prominent and obvious to end users that this is the reason they are appearing offline.
TIA
Upvote
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