feature request

  1. Solved Feature Request - User Phone Model - More Detail

    I would like to offer a feature requst. When logged into the 3cx admin interface, When I go to Admin >> Users >> Select User >> IP Phone If I want to delete a specific phone I know that I can select it from the dropdown list, and then click delete. However if the user has multiple phones of...

  2. FEATURE REQUEST: Reports Capturing IVR

    Hoping that 3CX could have a more granular report capturing IVR calls just like the old Detailed Queue Statistics where the caller's activity is traced per hop. This is captured in the Inbound Calls Report right now, however, it puts the caller's number multiple times on the Caller ID section...

  3. When no Available Agents in Queues - Option for MOH to Continue

    Hi, There are times all agents logged out during working hours, as a result we suggest to add an option inside the queues configuration to enable and disable the behavior the 3CX tell the customers there are no available agents and drop the calls immediately. We believe this flexibility allows...
  4. david.taylor

    Feature request: "not registered" → "offline"

    Hi Please can I request that the text "not registered" (as shown on the team tab and elsewhere) is changed to "offline" or similar. While we in the telecoms industry understand that "not registered" refers to the absence of SIP registration, normal end users do not understand this and instead...
  5. ASheng

    REST API Endpoint for Live Queue Statistics (e.g., Active Call Count)

    Hello 3CX Community and Development Team, We would like to propose a new feature that we believe would be highly valuable for many partners and customers who manage call center environments. The Idea: Introduce a new REST API endpoint that provides real-time statistics for Call Queues. The...
    • ASheng
    • Thread
    • api call queue dashboard feature request queue rest api statistics
    • Replies: 0
    • Forum: Other

  6. v20 Email template: Show EXT and DID?

    I'm not sure if there is a way to do this already? I'm wondering if there is a way to show the DID of the missed caller from an internal extension. The use case would be if I'm on the road and don't have the 3CX mobile app and I miss a call from an internal EXT. The email only shows the EXT...

  7. Audio Problems with default AGC enabled and acoustic feedback

    We use the video function of 3cx a lot to hold meetings with external people. Unfortunately, the problem is that you can't hold conferences without a headset. If a member only uses the speakers, there is acoustic feedback when they speak. This means that it is not even possible to use it...

  8. Fax lines

    A couple of things I think would be helpful with faxes: 1. labels. If you setup an extension as a fax you can't give it a name. If you have multiple faxes it'd be nice to quickly identify them with labels. 2. profile 2. If you're using a grandstream ata like an ht818 or gxw4248 the default...

  9. Feature Request: Close(X) = Minimise to tray

    Hi, just a simple UX improvement request, Can we have it (perhaps on a check box setting) that closing doesn't end the phone client, and just sends it to system tray, then the only way to shut down the client is right click system tray and press exit (or alt+F4) something like that. Some of our...
    • Mark_ACA
    • Thread
    • feature request gui user experience
    • Replies: 2
    • Forum: Windows
  10. ArneDery

    Windows store app: attendant features, copy number of active call

    Attendants very often try to transfer a call to one of the department users. Howerver when the user is not picking up the phone, they rely on chat or email to notify their colleague of the missed call. When being on a call it could be usefull to right click on the call details to copy the...
    • ArneDery
    • Thread
    • attendant client copy number feature request microsoft app
    • Replies: 0
    • Forum: Web Client

  11. Solved Feature Request - Show Calling Group in Call list

    Hi there 3CX Team, I was wondering if it would be possible to expand the call list within the Windows app so that it shows when a call has arrived via a call group? Thanks in advance for your help! For instance, we have a call group for our main number. However, it's not possible to tell in...
    • markus.ehrmann
    • Thread
    • 3cx features feature request windows 3cx client
    • Replies: 3
    • Forum: Windows

  12. Agent Logout/Pause Reason

    Hello! We are currently competing with Yeastar and it appears that this feature is a deal breaker. The customer is requiring a feature that will enable their agent to provide logout reasons when they try to log out (i.e., break, lunch, meeting) and be able to run reports similar to the AGENT...
    • dsitechnology
    • Thread
    • call queue feature request
    • Replies: 0
    • Forum: Other

  13. V20 feature request - MOH per Departments

    Hello, We've had several requests from customers, and I've also seen on community forums that it's been asked for. The possibility of choose different music on hold per department. We're looking forward to the new version! Best regards, Marc

  14. ARM64 Support for 3CX PBX

    With the likes of the current energy crisis and more countries trying to be much more efficienct with their energy consumption, more and more companies are moving their hosted services on to ARM64 architecture. We have done so with some of our SIP trunking servers and have noticed a massive cost...

  15. Reminder Feature

    First time posting so please correct me if this is in the wrong forum Suggesting a feature where you can right click and set a reminder within the call history to call someone back at a set day & time

  16. BLF to set another extension's status

    I see that there have been previous posts requesting this, is there any chance the functionality being added? Specifically I would like to be able to set up a BLF on a desk phone that, when pressed, changes the status of a different extension to the one set up on the phone. I understand that...

  17. CFD Date Time Condition (Bug Report/Feature Request)

    The Goal: A Date Time Condition with a specific date Range from 05.01.2022 8:00 to 06.01.2022 07:00. The Problem: The "From" time can't be Higher than the "To" time that makes sense for a Specific day but not for a date Range. Conclusion: I Obviously can just add a second range to do that...
  18. damith

    Request Fix for MakeCall system extension

    Hi All, After going through many threads, I learned that call function on predictive and power dialer applications are using MakeCall CID/Name for generated outbound calls. This caused me following problems Calls getting rejected by the provider for sending out non standard CID (not within...

  19. Missed Call Notification option on Ring Groups

    Hi, A customer currently has a ring group setup that fails over to another ring group if 'destination no answer' (some of the users are in both ring group 1 and 2) the problem this customer is having is that if someone answers the call in ring group 2 the users in ring group 1 and some users...
  20. Orbitel_Marcus

    Handsets showing "None" for Business contacts?

    Hi All, We've recently discovered that contacts listed only with a 'Company' name show up in the phone book as "None" and then the mobile number - which if left empty, will also say "None" Yes, you could enter it as a First name, but this seems like something that should be a feature. If the...
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