Hoping that 3CX could have a more granular report capturing IVR calls just like the old Detailed Queue Statistics where the caller's activity is traced per hop.
This is captured in the Inbound Calls Report right now, however, it puts the caller's number multiple times on the Caller ID section. It would be better if we have an option to filter different calls that end in a specific hop/stage without having the caller ID posted multiple times as this can be confusing especially if you have a huge volume of call to filter.
This is captured in the Inbound Calls Report right now, however, it puts the caller's number multiple times on the Caller ID section. It would be better if we have an option to filter different calls that end in a specific hop/stage without having the caller ID posted multiple times as this can be confusing especially if you have a huge volume of call to filter.
