Flowroute SMS Not Being Received by 3CX

[bentech]

I feel like I am going crazy.

We have upwards of 50 systems using Flowroute as a SIP trunk and having SMS messaging enabled. Over the past two weeks, we have gotten a ton of tickets about people not receiving messages sent to the 3CX system.

A person will send a SMS to the number on Flowroute and configured with a correct route in 3CX, but the message will never make it to 3CX. Flowroute shows the message in the message stats but in the stats for 3CX messaging, it does not show a message was received and it does not appear in any of the extensions or routes.

I am bamboozled because it just started happening, we have never had problems like this before.

Anyone else experienced anything like this with Flowroute SMS?

 

[cobaltit]

Any chance these systems are running the Update 5 alpha beta?

 

[bentech]

Any chance these systems are running the Update 5 alpha beta?

Negative. Haven't brought that into production yet. All running 18.0 update 4 build 965

 

[YiannisH_3CX]

Hi @bentech

I would urge you to create a ticket with our support department so they can investigate this issue. Since you have multiple systems affected that is the best route.

 

[neilbob]

I am having a similar issue. Did you get a fix?

Product	Enterprise Annual
Version Number	18.0 (Build 965)