Forward Caller ID to Ring Group?

[eugeneo]

Hi, I've been playing around with 3CX seeing if it will do what I need it to do, but I can't figure this out for the life of me. Basically I have 1 SIP Number connected to the PBX and when that number is called it rings The Extension, then 2 other external phones. Now whenever this happens the Caller ID says its the PBX Calling, but is there a way to show the number that's calling the PBX Instead?

Thanks, Please let me know

 

[Henk]

Doe the CLID show up on the phone if you receive a call without using the PBX?

Also have a look in the log file and post the lines out of the activity log that represent the incoming call.

This might give us some insight into what is happening

 

[avraam_mich]

What VOIP provider are you using?

regards

 

[TSchuelke]

Did you enable the "Append Group and DID names to Caller ID" option? This caused the same behaviour on our phones probably simply because the string was too long.

 

[eugeneo]

Hi Guess some of you do not understand the question I am asking, so I will attempt to clarify

Suppose a call is coming though

Phone -> VOIP PROVIDER -> PBX -> Ring Group (Ring 2 IP phones, and 2 External Phones) -> But when the call comes into one of the external phones the caller id is the one for the PBX.

My provider is Unlimitel.ca

 

[Kevin Attard Compagno]

Hi there

Please advise model of SIP Phone for each of the 3 phones, identifying which is internal and which is external.

If models are different it may be phone-related...

Regards

Kevin