Forward calls to different external numbers

[Gambi]

Hi All

I have a client that currently has the ability (with a different system) to dial a shortcode which puts a permanent forward on the ext to an outside number. They then dial a different shortcode to cancel the divert.
They have multiple shortcodes that can be dialled (at different times) to forward to different outside numbers (to on-call staff), this is usually done once a week.
I know this can be done manually, but I am looking to achieve the same experience for the customer i.e. dial the desired shortcode (at any chosen time) based on who is on-call and then cancel the divert with another shortcode.

Has anyone done something like this? Can anyone point me to a document or article to achieve something like this?

Thanks

 

[uptime1]

Forwarding for a specific extension or trunk (phone number)?
If extension, changing status of the extension may work, after configuring one of the statuses like Lunch Break with the forward to number. Then, configure a BLF/MPK on a desk phone to send the change status command, *3# matching the status, like *31, *32, etc.

 

[ChrisC_3CX]

As @uptime1 mentioned, the way to do this would be to use Profile Statuses and switch between them.

Just want to add that for the BLF keys there's actually one that's specific for profile status change so you don't need to manually enter the dial codes:

 

[Gambi]

Thanks, @uptime1 and @ChrisC_3CX
This is for an extension. I am aware of the status change and customised diverts, but the challenge for this client is that they have multiple different people that will be on-call, and the status change would not be adequate as there are too few statuses for this.

@uptime1, did you have an alternate solution if this was to be done at trunk level?

Would I be able to achieve this using the callflow designer somehow?

Thanks

 

[ChrisC_3CX]

Would I be able to achieve this using the callflow designer somehow?

There was something similar discussed here that you might want to take a look at: https://www.3cx.com/community/threa...nsion-on-demand-using-button-sequence.113751/

 

[Gambi]

@ChrisC_3CX, Thanks for the link, it looks like @Dynamic Networks and I are trying to achieve roughly the same outcome and maybe we could work together to achieve something that would benefit both of us.

 

[uptime1]

@ChrisC_3CX, Thanks for the link, it looks like @Dynamic Networks and I are trying to achieve roughly the same outcome and maybe we could work together to achieve something that would benefit both of us.

Check this:
https://www.3cx.com/community/threads/dial-code-to-set-custom-forwarding-rule.47134/

 

[Gambi]

Check this:
https://www.3cx.com/community/threads/dial-code-to-set-custom-forwarding-rule.47134/

Thanks @uptime1 - it looks like that would be a good fit. I will have to test that.