Forward Extension to SP1 - V20

[bevans9908]

I've seen threads that describe a workaround for picking up shared park calls that involve creating and forwarding an extension to SP1 (2,3, etc.) and then using the extension number to pick up a shared park call. In V20, it appears the only forward to options for an extension are what's available in the corresponding dropdown menus. It doesn't appear typing in SP1 or any other custom text is possible. Does anyone know of a workaround for this function in V20?

FYI, the non-reception phones being used are Fanvil X3SG. They do not have enough available keys to add SP keys. Thanks for any help you can provide.

Bill E.

 

[TheodorosG_3CX]

Have you also checked this guideline?

 

[bevans9908]

I actually have. I'm also trying to minimize the use of dial codes and multi-step processes in general. In this case, the reception role is not always covered by someone who does it daily. So dial codes and multi-step processes will not always work well, even with instructional cards.

Thanks for your response and info.