Forward to Different External Numbers at Different Times

[matt11]

One of our clients is manually having to change what a ring group calls before every weekend for those who are on call (they split out the time during the days to different numbers). I can't seem to find a good solution to this. I tried creating an extension that will be sent to after hours and then doing an exception forward, but the exceptions require a certain callerid. Is there a wildcard that would work for any call? Is there a better solution to this?

 

[lneblett]

I am not sure I understand the scenario as I keep wondering why not simply create a second ring group that comes into play during non-office hours that dials what you need?

 

[matt11]

If different ring groups can be called at different set times on different days, then that would work just as well. I just am unaware as to how I would be able to set that. I know you can set a ring group to ring outside of business hours, which is their current setup. They just need a different cell phone to ring after 5pm weekdays, and then a different one at certain times on the weekend.

 

[lneblett]

I get more of it now.

you might look at http://www.voiptoys.com as they may have a solution that fits.

 

[matt11]

I was beginning to think there wasn't going to be an easy way to do it. I suppose that company's call router would probably be the best method. They are pretty cost conscious, so I don't know if they would be up to buying it, even if it probably saves them a lot more time than what they are doing now.

 

[lneblett]

Well, the real issue is that they need to be specific in what they want and then it needs to be repeatable. Once the specifics are known, then there may be a way using a combination of both global and extension specific business hours to formulate a solution even if somewhat convoluted. Otherwise VoIPToys looks like the only viable option for a programmable solution.