Forward To External Number: An unhandled exception

[Spyklee]

Hi,

I'm running the latest version 7.0.4744 of 3CX and experiencing some difficulties configuring a forward rule to dail an external number if the call isn't answered.

Using these settings;
Rule Type: No Answer
Hours: All Hours
Call Type: All Calls
Action: Forward Call to External Number
Destination: is a Dutch 10 digit cell phone numbr

After the 'Add Rule' Button the following error occurs:

Server Error in '/management' Application.
--------------------------------------------------------------------------------

Value cannot be null.
Parameter name: collection
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.ArgumentNullException: Value cannot be null.
Parameter name: collection

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:


[ArgumentNullException: Value cannot be null.
Parameter name: collection]
Gizmox.WebGUI.Server.Content.ProcessRequest(HttpContext objHttpContext) +1650

[HttpException (0x80004005): Value cannot be null.
Parameter name: collection]
Gizmox.WebGUI.Server.Content.ProcessRequest(HttpContext objHttpContext) +4944
System.Web.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +358
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +64




--------------------------------------------------------------------------------
Version Information: Microsoft .NET Framework Version:2.0.50727.1433; WebGUI Version:2.0.50727.1433

After the Clear Button the rule has been added, but it's not working correctly.
Also the Continue Ringing value in General Forwarding Options, although I change the value to 10 sec. that's about 3 rings it will return to 60 again after refreshing the window, or selecting the forward rule.

Any idea?

 

[Spyklee]

Hi,

I Did some additional tests, the error doesn't occur if you use the /MyPhone webinterface. However it doesn't resolve the issue.
It seems that it's not using the forward rules, I changes the No Answer Rule to Forward All but the Extension is still ringing.

Below the log file of the incoming cal. It ends after the No Answer, it should be handled by the rule.

09:35:18.062 [CM503008]: Call(282): Call is terminated
09:35:18.046 [CM503015]: Call(282): Attempt to reach <sip:[email protected]:5060> failed. Reason: No Answer
09:35:08.078 [CM505001]: Ext.103: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA942-6.1.3(a)] Transport: [sip:10.1.1.8:5060]
09:35:08.062 [CM503002]: Call(282): Alerting sip:[email protected]:5060
09:35:08.000 [MS210006] C:282.2:Offer provided. Connection(by pass mode): 10.1.9.1:4922(4923)
09:35:07.984 [CM503004]: Call(282): Calling: Ext:Ext.103@[Dev:sip:[email protected]:5060]
09:35:07.984 [CM503010]: Making route(s) to <sip:[email protected]:5060>
09:35:07.984 [MS210000] C:282.1:Offer received. RTP connection: 10.1.9.1:4922(4923)
09:35:07.984 Remote SDP is set for legC:282.1
09:35:07.968 [CM503001]: Call(282): Incoming call from 1234567890@(Ln.10001@Patton ISDN Gateway) to <sip:[email protected]:5060>
09:35:07.953 [CM503012]: Inbound office hours rule (General) for 10001 forwards to DN:103
09:35:07.953 Looking for inbound target: called=9876543210; caller=1234567890
09:35:07.921 [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 10.1.9.1:5062;branch=z9hG4bK07f7a8112
Max-Forwards: 70
Route: <sip:10.1.1.8;lr>
Contact: <sip:[email protected]:5062>
To: <sip:[email protected]>
From: <sip:[email protected]>;tag=8ab566062d404ee
Call-ID: [email protected]
CSeq: 2041205510 INVITE
Proxy-Authorization: Digest response="be7a352a016c3f756d9393805ae091a5",username="10001",realm="3CXPhoneSystem",nonce="12879851707:c65f0a7e9d970ec1a29b1ba4466f4aa2",algorithm=MD5,uri="sip:[email protected]"
Supported: timer, replaces
User-Agent: Patton SN4554 2BIS EUI MxSF v3.2.8.45 00A0BA0333E2 R4.2 2008-03-11 SIP
Content-Length: 0
Remote-Party-ID: <sip:[email protected]>;party=called

 

[LeonidasG_3CX]

This is a known issue and has been fixed in the Upcoming Release.

 

[Spyklee]

Thanks for the (fast) reply!

Do you have an E.T.A. for this upcoming release?

 

[LeonidasG_3CX]

Unfortunately i cannot say.
I dont have an exact E.T.A, but i can say it's gonna be very soon ;P