Solved Forward to outside number during specific hours

[tomas.pavelka@printpartne]

Hello,

I have tried this several times but I wasnt able to make it work. I need to forward to an outside number during 5PM to 5:30PM. Unfortunately I am using the free version for now. If anyone could send me any manual or help, would be very appreciated.
Thanks very much

Tomas

 

[AWS2P]

3CX manual are on line on 3cx.com
Well classic error is surely a wrong outbound rule or a missing specific outbound rule
Can you copy your outbound rule (hide sensitive info)

 

[leejor]

What does the 3CX Activity Log show, for a call forward attempt? Is it sent to the outbound rules and then fails, or is the extension forwarding rule not even being followed? If you simply forward the phone, to the same number (not time based), does that work?

 

[tomas.pavelka@printpartne]

3CX manual are on line on 3cx.com
Well classic error is surely a wrong outbound rule or a missing specific outbound rule
Can you copy your outbound rule (hide sensitive info)

We only have one outbound rule routing to our provider. Calls to numbers with a length of 1-30. All other 4 routes are set to block calls.

 

[tomas.pavelka@printpartne]

What does the 3CX Activity Log show, for a call forward attempt? Is it sent to the outbound rules and then fails, or is the extension forwarding rule not even being followed? If you simply forward the phone, to the same number (not time based), does that work?

Yes forwarding the call manually on the phone works fine. When I called it just rang the phone I called. But I have specified an inbound rule to "forward to outside number" (colleague mobile) for specific office hours (5:00-5:30 PM) but it still rang the phone. I think I have to take some 3CX training because I have no idea what I am doing.

 

[AWS2P]

is it only one extension who need to forward to mobile number ? if so
delete rule you created and try with extensions exceptions
add an exception rule in concerned extension like this if you want to do this everyday except week end

 

[tomas.pavelka@printpartne]

is it only one extension who need to forward to mobile number ? if so
delete rule you created and try with extensions exceptions
add an exception rule in concerned extension like this if you want to do this everyday except week end
View attachment 18168

Thank you very much. I think this is it. I will try it today after office hours! Will let you know.

 

[tomas.pavelka@printpartne]

Thank you all for helping me and especially thanks to aws2p. Your solution works like a charm!

 

[AWS2P]

you're welcome