Forwarded call gets disconnected

[ghdefouw]

Hi,

I'm running the latest 3CX version, v7.1.7139.0.
I have one extension, that rings for 9 seconds (in office hours) and then automatically forwards the call to a mobile.
This works fine, except for the fact that after the call is picked up on the mobile, the line gets disconnected after 20-30 seconds.
This is very annoying for that user of course, are there any settings that I can check?

Best regards,
Gerben

 

[bluetel2]

hello,

it's every time 20 or 30 secondes ? or it's random?

we can suppose that if it's random, it's bad disconnect tone in gateway. what is your gateway ?

 

[ghdefouw]

Hi,

It's every time about 30 seconds.

There is no gateway attached, it's just VOIP-lines on a Windows Server 2008, using Snom IP-phones.

Thanks.

 

[bluetel2]

can you send the log fil, when the call disconnect.