Forwarding Originator's Caller ID

[HIS-Nhenry]

Good morning all,

I am trying to figure out how to forward originators caller id (caller A) to my end destination. It seems whatever my settings are it will not forward the originators caller id. I have checked with my carrier and all my settings are correct there. Which points to a 3cx setting incorrectly set. This is extremely important as it has to do with 988/chat/text to have the original caller's ID (caller A) to pinpoint where they are. Any and all help is appreciated.

My scenario is two separate 3cx cloud hosted instances, fully up to date.

Caller A calls client Number 1, which then rings a queue, if no answer transfer to our 3cx DID for their queue But when we run a report against the our queue all inbound numbers show Number 1, instead of caller A's called Id.

I have attached some pictures as to how its setup and info if needed.

 

[AbdullaR_3CX]

Hi @HIS-Nhenry
Good morning. This will depend on the SIP provider. Does your provider support CLIP No Screening?
You can check this here under “Clip No Screening Support”:
https://www.3cx.com/partners/sip-trunks

Also, are you using the default 3CX provider template, or a custom/modified template?

 

[HIS-Nhenry]

Yes our sip provider supports Clip No Screening Support with no additional settings to change/enable. (checked with them, didn't assume.) We are using the GenericVoipProvider.pv.xml with no edits/changes to the default settings of the template.

 

[AbdullaR_3CX]

@HIS-Nhenry
If the provider is supported by 3CX and supports CLIP No Screening, I would recommend using the default 3CX template for that specific provider.

The Generic VoIP Provider template cannot simply be used as-is, as it needs to be adjusted based on what the provider expects for the SIP headers and caller ID handling.
Please confirm