Forwarding rules - External number

[kirantekne]

Hi,

I have a 3cx extension which is set to forward to an external number when status is set to away. But it seems when the caller doesn't pickup their mobile they get the message "the following extension ..... is currently unavailable" . Is there a way this could go the VM of the mobile the external number is set to?

 

[cobaltit]

If rebound is checked, it won't go to external number VM without confirmation. If the ring time is too short, 3CX will answer before the cell phone voicemail will.

 

[kirantekne]

Rebound isn't checked only call deflection is.

 

[kirantekne]

In terms of Ring time where will that setting be in terms of when forwarding to external?

 

[JohnS_3CX]

Hi @kirantekne

What external number did you put in the forwarding field? Is it an actual external line i.e the user's home number?

Can the PBX itself dial that number by a matching outbound rule? If it cannot it will not be able to complete the forward.

 

[kirantekne]

Hi @JohnS_3CX Yes the forwarding works fine. It’s going to an external mobile number. Just if thé mobile is not answered the vm of the mobile doesn’t play

 

[JohnS_3CX]

Can you disable deflection and test again please?

 

[kirantekne]

Still the same
Im not sure why its doing that. Just says the person at extension .... is not available.

 

[kirantekne]

I have tested if I do an internal call I get the voicemail of the extension fine. But if I do an external call - just says the person at extension is not available. I have tried to change the timeout in forwarding rules but hasnt made any difference. Any other ideas?

 

[JohnS_3CX]

Are you certain you are hearing the prompt from the PBX and not from the provider?