Solved Forwarding rules for busy and unregistered

[RobC]

We have a remote office (connected via an SBC) to a central 3CX server. I want to configure the remote extension so that, if the internet connection to the remote office goes down, calls are forwarded to a central extension. However, I don't want that to happen if the extension is just busy. The only option I can see is the one that forwards when the extension is "busy or unregistered" i.e. one rule to cover both cases. Can anyone suggest how I could implement different rules for the "busy" case compared to the "unregistered" case?

 

[JohnS_3CX]

Hi Rob,

Busy and Unregistered behave the same way so I'm not sure this is possible.

You can however enable "Accept Multiple Calls" so that if you are already registered and on a call, the destination will not apply, leaving only the Unregistered scenario to forward the call to the destination of your your choice.

 

[RobC]

Hi John

Many thanks for the excellent suggestion which may well do the job A couple of follow-up questions if I may:

What would happen if I enabled "Accept Multiple Calls" but the handset itself was not configured for / capable of handling multiple calls? How would 3CX react when a 2nd call came in?

 

[JohnS_3CX]

Basically, the phone shows you that you have a 2nd incoming call which you can choose to swap to, reject, or ignore.

If the device doesn't support it (which should not be a problem with supported phones) or the user does not answer it, then the rules will apply as you see them in the Forwarding settings.

For example
If I do not answer calls within: 20 seconds. Forward internal calls to: Voicemail

 

[RobC]

Thanks very much. Very prompt and helpful.

 

[JohnS_3CX]

Glad to help!