Forwarding to landline

[howlegh]

I have a user set up to forward external calls to another number after timeout. For some reason, it does not work. Call just goes to the user and then VM>

Is there some troubleshooting I can do to see where the problem is? Activity log does not show any detail beyond the user itself.

Is there a format for the number that might be the problem? I am using 19999999999. Here is a screenshot of the setup: https://gyazo.com/cce9e2b9651d59c38b55119a273eb1cb

Is there anything else I should check?

 

[cobaltit]

The activity log will tell you why the call isn't going out.

 

[howlegh]

The activity log will tell you why the call isn't going out.

Thanks for the response. I am not actually sure what you mean by activity log? The call report shows this: https://gyazo.com/21e979a6284fb26ecfcce5b30eee914d

So all I see is "Abandoned, sent to VM." I am not sure it is even attempting to forward.

 

[cobaltit]

Should be a big button on the dashboard that says 'Activity Log':



Probably want to set the logging to 'Verbose' and then try the call again and see why the log says it failed.

 

[ChrisC_3CX]

So all I see is "Abandoned, sent to VM." I am not sure it is even attempting to forward.

The fact that the call gets forwarded to Voicemail after the time out suggests that the call is actually following some other forwarding rule. If it had been attempting to forward the call to external number and failed, the call would've simply ended.

Maybe before going into looking at logs, make sure that the extension in question is actually in the "Available" status and not in a different status such as Custom 1 (default: lunch) which has different forwarding rules.