Forwarding to mobile not working - goes to voice mail of 3cx

[Goldfield IT]

Hi,
Hopefully somebody can point me in the right direction.

I have set the status of away to forward to mobile.

When i try and call the main number when it is set away it goes straight to the 3cx voicemail for the extension and does not foward to the mobile.

In the event logs i get

Device "the mobile number set to be forward to" dialed on (AnyLine@trunkname Trunk) had no available outgoing trunk(s) for Call(from "my desk number: Inbound"<sip:mynumber@:5060;nf=e> to mobile number attempting to forward to)
SIP Server ID: 12289

Any thoughts, i can make outbound calls from the physical desk phone.

 

[AWS2P]

You most probably miss to add proper rule to grant system pbx extension to make outgoing call.
So you need to add specific rule in right order to get this fixed

 

[Goldfield IT]

Its a pretty simple setup at present as im still building it,

So it has one extension one trunk two channels, one outbound rule to go through the sip trunk..
Like i say the physical phone on the extension actually dials out, so there is no issue making outbound calls.

 

[AWS2P]

so there is no issue making outbound calls.

you're right when it's user extension calling, but system extension is when pbx is the caller and that's what happens when you ask external transfert . You need specific rule to grant this otherwise it fails each time and then goes to VM

 

[leejor]

If the Activity Log shows the call routing to a trunk, which it sounds to be doing, and you get a error message saying that there are no available trunks, then there may be an issue with the trunk settings. Check that the trunk you created allows more than one call, and that your proivider does the same. Try making one outgoing call, then, a second call, from another extension. Confirm that works.

 

[Goldfield IT]

Schoolboy error on my part i had this user in a group and the trunk locked to the grooup... so as suggested above i created a new outbound rule not linked to any thing and forwarding works.

Thanks for your help.