forwarding to my mobile??

[aftermarket]

heres what i'm trying to do. basically when the ring group 800 rings i would also like my mobile to ring too just in case i'm not in the office. i have tried adding a dummy extention however it doesnt want to ring out. i have also tried using the phones (cisco 7940) call forward option which works for internal calls however it doesnt seem to want to call forward to my mobile. i can ring out from the phones if i do it my self. when i set the phone system up the only way i could get the phones to be able to ring out was to have an out bound rule which stripped 0 from the number when dialled is this effecting the ability to call forward? or am i just not doing it right??

thanks

 

[leejor]

In the ring group settings there is an option of what to do with a call that has not been answered by a phone in the group after xx number of seconds. Ring time is at the top, at the bottom are the options of where to send the call. Did you select "Forward to outside number" then put in you mobile number in the same format as you would dial it from one of the 3CX extensions. If that is failing then look at the system log to see what error messages you are getting. You do have two outside lines on the 3CX, one incoming and a second line to send out the call to your mobile, right?

 

[aftermarket]

you got me thinking with the whole 2 line thing. so i created an extention 120 and a rule so that when the extention wasnt registered it would call an out side number. tried calling in from my mobile and again nothing worked. called 120 from another extention and it worked. so i take it i only have one line using sipgate. i'm able to recieve several calls at once though so i thought i had two lines???

 

[discovery1]

You need to make sure in the global settings found in Settings > General > Global that you have enabled the "Allow forwarding to external numbers in ring groups" option otherwise you can't ring external numbers from a ring group regardless of what you try.

 

[leejor]

In the options for the trunk you can specify how may calls to allow at one time. If you make one outgoing call from an extension, can you make a second outgoing call from another extension at the same time?

 

[aftermarket]

hello

just found out that we connot make two calls at the same time. so what would be the best way to get round this sign up for another number then when a call comes in through the main line redivert it through to the second?

 

[discovery1]

That's what a number of customers do, sign up for a second line and use it to forward calls from the main line to external numbers.

 

[aftermarket]

i've signed up for a second line credited but i carnt seem to get 3cx to dial out when the ring group 800 rings. i have set a dummy extention up on 120 and a rule for when its not registered to ring an external number which is my mobile. however when the ring group rings 3cx doesn't seem to want to call out through the second line to my mobile. any ideas?

thanks

 

[leejor]

First of all make sure you can establish two simultaneous outside calls using a couple of extensions. If that works then you can move on with figuring out which settings need to be tweaked. You did set the options to allow 2 calls on the trunk group?

 

[aftermarket]

trunk group meaning the voip settings on the general tab that states max simultaneous calls?? as this is set to four and i know that sipgate.co.uk can handle several calls

 

[leejor]

so, are you able to make two simultaneous calls from two extensions to see if they are allowing both?

 

[aftermarket]

added more credit to my account and i can now call out from two extentions. still not been able to ring my mobile though. i doesnt even show it attempting to ring in the server log. i am running the free version untill i have it all sorted out.

 

[leejor]

Perhaps try getting a call forward to another land line working first. Are you able to take an outside call on an extension and then do a transfer to your mobile?

 

[Wardy]

if you try ringing the dummy extension from another extension does it try to ring your mobile then?

 

[tpinnovations]

Do you have the prefix in there, like 9 and the number ?

 

[aftermarket]

no i have set up a rule so that th outbound rule dials out whenever a 0 is dialled if that makes sense?

 

[tpinnovations]

Ok, So you have your forwarding number set to 0XXX-XXX-XXXX correct?

 

[bduke08021]

i am having the same issue, i can have 2 calls at the same time from same number, i verified that. i have entered it the same way i would dial it, i.e. 9 then number. Nothing. I am also having an issue with vm sending notification to email. i am a mess.

 

[tpinnovations]

Can you post your 3CX log?

 

[aftermarket]

hello please find the log below i have also included screen prints for how the forward rule is set up and the call out rule. really want to get this sorted so that i have more faith for when i buy the complete version

13:48:08.437 [CM503007]: Call(60): Device joined: sip:[email protected]:40600;rinstance=485ec48296e856de

13:48:08.433 [CM503007]: Call(60): Device joined: sip:[email protected]

13:48:08.427 [CM505001]: Ext.121: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] Transport: [sip:127.0.0.1:5060]

13:48:08.424 [CM503002]: Call(60): Alerting sip:[email protected]:40600;rinstance=485ec48296e856de

13:48:08.132 [CM504001]: Ext.100: new contact is registered. Contact(s): [sip:[email protected]:5060;transport=udp/100]

13:48:07.897 [CM503024]: Call(60): Calling Ext:Ext.121@[Dev:sip:[email protected]:40600;rinstance=485ec48296e856de]

13:48:07.864 [CM503005]: Call(60): Forwarding: Ext:Ext.121@[Dev:sip:[email protected]:40600;rinstance=485ec48296e856de]

13:48:00.539 [CM504001]: Ext.107: new contact is registered. Contact(s): [sip:[email protected]:5060;transport=udp/107]

13:47:38.915 [CM504001]: Ext.104: new contact is registered. Contact(s): [sip:[email protected]:5060;transport=udp/104]

13:47:35.031 [CM504001]: Ext.106: new contact is registered. Contact(s): [sip:[email protected]:5060;transport=udp/106]

13:47:35.026 [CM504001]: Ext.102: new contact is registered. Contact(s): [sip:[email protected]:5060;transport=udp/102]

13:47:30.844 [CM504001]: Ext.103: new contact is registered. Contact(s): [sip:[email protected]:5060;transport=udp/103]

13:47:28.110 [CM505001]: Ext.103: Device info: Device Identified: [Man: Cisco;Mod: 7940;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco-CP7940G/8.0] Transport: [sip:192.168.1.105:5060]

13:47:28.109 [CM503002]: Call(60): Alerting sip:[email protected]:5060;transport=udp

13:47:28.098 [CM505001]: Ext.100: Device info: Device Identified: [Man: Cisco;Mod: 7940;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco-CP7940G/8.0] Transport: [sip:192.168.1.105:5060]

13:47:28.098 [CM503002]: Call(60): Alerting sip:[email protected]:5060;transport=udp

13:47:28.092 [CM505001]: Ext.104: Device info: Device Identified: [Man: Cisco;Mod: 7940;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco-CP7940G/8.0] Transport: [sip:192.168.1.105:5060]

13:47:28.092 [CM503002]: Call(60): Alerting sip:[email protected]:5060;transport=udp

13:47:28.085 [CM505001]: Ext.102: Device info: Device Identified: [Man: Cisco;Mod: 7940;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco-CP7940G/8.0] Transport: [sip:192.168.1.105:5060]

13:47:28.084 [CM503002]: Call(60): Alerting sip:[email protected]:5060;transport=udp

13:47:28.075 [CM505001]: Ext.101: Device info: Device Identified: [Man: Cisco;Mod: 7940;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco-CP7940G/8.0] Transport: [sip:192.168.1.105:5060]

13:47:28.073 [CM503002]: Call(60): Alerting sip:[email protected]:5060;transport=udp

13:47:27.824 [CM503024]: Call(60): Calling RingAll800:100Ext.100120Ext.120101Ext.101102Ext.102103Ext.103104Ext.104105Ext.105@[Dev:sip:[email protected]:5060;transport=udp]

13:47:27.818 [CM503024]: Call(60): Calling RingAll800:100Ext.100120Ext.120101Ext.101102Ext.102103Ext.103104Ext.104105Ext.105@[Dev:sip:[email protected]:5060;transport=udp]

13:47:27.812 [CM503024]: Call(60): Calling RingAll800:100Ext.100120Ext.120101Ext.101102Ext.102103Ext.103104Ext.104105Ext.105@[Dev:sip:[email protected]:5060;transport=udp]

13:47:27.806 [CM503024]: Call(60): Calling RingAll800:100Ext.100120Ext.120101Ext.101102Ext.102103Ext.103104Ext.104105Ext.105@[Dev:sip:[email protected]:5060;transport=udp]

13:47:27.799 [CM503024]: Call(60): Calling RingAll800:100Ext.100120Ext.120101Ext.101102Ext.102103Ext.103104Ext.104105Ext.105@[Dev:sip:[email protected]:5060;transport=udp]

13:47:27.791 [CM503004]: Call(60): Route 1: RingAll800:100Ext.100120Ext.120101Ext.101102Ext.102103Ext.103104Ext.104105Ext.105@[Dev:sip:[email protected]:5060;transport=udp, Dev:sip:[email protected]:5060;transport=udp, Dev:sip:[email protected]:5060;transport=udp, Dev:sip:[email protected]:5060;transport=udp, Dev:sip:[email protected]:5060;transport=udp]

13:47:27.787 [CM503010]: Making route(s) to <sip:[email protected]:5060>

13:47:27.783 [CM505003]: Provider:[sipgate] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.1.105:5060]

13:47:27.779 [CM503001]: Call(60): Incoming call from 07920793656@(Ln.10001@sipgate) to <sip:[email protected]:5060>

13:47:27.496 [MS201000] Use STUN server 'stun2.3cx.com:3478'

13:47:27.459 [MS101005] STUN request failed for ports 9026,9027 on STUN server 'stun1.3cx.com:3478'

13:47:24.232 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10001 forwards to DN:800