FQDN reverting to old IP address

[Josh. S]

A while ago we changed our ISP. With that change, our static public IP address changed.

We have updated our primary and failover server with the new static IP address to reflect that change.

Every three months or so the FQDN xxx.3cx.us points to the old ISP IP address.

Although our 3CX primary and failover servers are setup with the new Static IP address.

We fix the issue, by changing to dynamic, and then reverting back to the same static IP address (New ISP), restart the 3CX services and we are back in order.

Any idea why this keeps happenning every 3 months or so? when both 3CX servers are showing the correct configuration since we upgraded ISPs a long while back.

 

[YiannisH_3CX]

Hello @Josh. S

What you are describing does sound weird and we haven't had any similar reports before. Is the primary and failover server behind the same public IP address? Has this happened recently?
Please send me a personal message as we will require some additional info so we can look into the issue.

 

[Josh. S]

Hello @Josh. S

What you are describing does sound weird and we haven't had any similar reports before. Is the primary and failover server behind the same public IP address? Has this happened recently?
Please send me a personal message as we will require some additional info so we can look into the issue.

YiannisH,

Thank you for your assistance. Yes, both servers are under the same public IP address.

How can I write you a personal message? I do not see an option to do so.

 

[cobaltit]

@Josh. S

If you click on his name or avatar you should see an option to 'Start a conversation'. But you might not have that option since you only have 2 posts. If so, @YiannisH_3CX will have to start one with you or give you the ability to PM.

 

[YiannisH_3CX]

How can I write you a personal message? I do not see an option to do so.

Please check your inbox as i have started a conversation with you.