FQDN, webclient and management console not working

[999Gomerz]

I moved from onsite to hosted and I cant access my management console but the customer portal shows that everything should be working.

Can I un-link the FQDN and then create another one?

 

[NikosT_3CX]

@999Gomerz do you have any local dns server that might point this fqdn to your previous local server ?
Also from your mobile, open 4G and try to access the Management Console from a browser.
Do you have the same issue ?

 

[JohnS_3CX]

You probably forgot to shut down your previous machine, and as a result it takes over the FQDN.

Please ensure the older machine is shut down, and allow your hosted instance some time to update the DNS IP.